DEODIS

About the Company

DEODIS est une société de conseil en technologies de l'information qui accompagne la transformation des DSI en levier de performance et d’innovation. Chiffres clés : Créée en 2001 +350 Consultants, Experts des solutions Servicenow, Open Text, Easyvista, RedHat, Dynatrace, Ingénieurs et Chefs de projets passionnés. Partner Premier Servicenow - Gold Partner Open Text et Easy Vista 7 offres : Audit & Conseil AMOA - Intégration & TMA - Accompagnement opérationnel - Infogérance & Centre de Services - Gestion de Projet - Formation, Certification & Serious Games – Marketing & Communication IT 3 domaines d’expertise : Entreprise Service Management, Cloud & Operation Management, Security Management 2 implantations géographiques en France (La Défense – Aix-en-Provence ) +350 clients nous recommandent à 96% Envie d’en savoir plus sur DEODIS ou de nous rejoindre ? Site web : https://www.deodis.com/ Offres d’emploi : https://www.deodis.com/newsite/offres +100 opportunités à saisir

Listed Jobs

Company Name

DEODIS

Job Title

Incident Problem Change Manager (IPCM)

Job Description

Job Title: Incident Problem Change Manager (IPCM) Role Summary: Coordinate ITIL-based incident, problem, and change management processes to ensure service stability, SLA compliance, and continuous improvement. Act as the central point for incident response, change advisory board facilitation, and problem resolution across technical teams. Expectations: - Minimum 2 years of proven experience as a Problem Manager or equivalent in a production environment. - Strong technical familiarity with Unix/Linux/Windows systems and support chain. - Proficiency in ITIL concepts and practical application. - Excellent written and verbal communication; ability to influence stakeholders. - Autonomous, accountable, and able to lead cross‑functional teams. - Proficiency in English is an advantage. Key Responsibilities **Incident Management** - Play Incident Manager role: support IT leadership with production incidents. - Assign and coordinate technical teams to resolve incidents. - Communicate incident status to business, IT management, and internal services. - Organize and lead crisis cells and incident review meetings. - Document critical incident information and update relevant knowledge bases. - Track and report incident metrics, ensuring SLA performance targets are met. - Propose and implement continuous improvement actions to the incident process. **Change Management** - Receive, record, and prioritize change requests. - Prepare and facilitate CAB meetings, distribute RfC documents. - Authorize changes with CAB approval. - Maintain and publish the change calendar. - Coordinate construction, testing, and implementation of changes. - Update change log and review implemented changes. - Analyze change data for trends or potential issues. - Close changes and produce regular management reports. **Problem Management** - Assign and coordinate problem resolution across teams. - Track operational problems within scope. - Communicate problem status to business and IT stakeholders. - Monitor activity via dashboards. - Drive continuous improvement of problem management processes. Required Skills - In‑depth ITIL framework knowledge (incident, problem, change). - Technical expertise in Unix/Linux/Windows environments. - Strong analytical and trend‑identification abilities. - Proven leadership and team‑coordination experience. - Excellent documentation and reporting skills. - Effective communication, argumentation, and persuasion. - Fluent in English (written and spoken) preferred. Required Education & Certifications - Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field. - ITIL Foundation certification (or higher level) is required; additional change or problem management credentials are advantageous.

Île-de-france, France

On site

Junior

26-11-2025