Rithum

www.rithum.com

3 Jobs

996 Employees

About the Company

Rithum™ is the industry’s most influential and trusted commerce network,helping brands, suppliers, and retailers work together to deliver connected e-commerce experiences. The Rithum platform helps brands and retailers accelerate growth, optimize channel operations, scale product offerings and enhance margins. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Visit www.rithum.com

Rithum is the new brand representing the culmination of several brands including CommerceHub, ChannelAdvisor, Dsco, and Cadeera.

Listed Jobs

Company Name: Rithum
Job Title: Senior Implementation Specialist
Job Description: Job Title: Senior Implementation Specialist Role Summary: Lead end‑to‑end technical delivery for high‑value SaaS e‑commerce clients, bridging late‑stage sales, implementation, and post‑deployment support. Own complex onboarding projects, mentor junior engineers, and drive process improvements to ensure client success and satisfaction. Expectations: - Own critical implementation projects for strategic enterprise accounts. - Deliver high‑impact technical solutions that meet unique business needs. - Mentor and develop junior client‑success engineers. - Champion client‑centric product feedback and continuous improvement. - Maintain high standards of documentation, training, and knowledge sharing. Key Responsibilities: - Conduct technical discovery and design solutions during late‑stage sales engagements. - Develop and manage detailed implementation plans; hand off seamlessly to delivery and support teams. - Serve as primary technical contact for advanced issues (software, data feeds, APIs, FTP). - Provide expert platform training and consultation to client stakeholders. - Collaborate with Sales, Product, Engineering, and Client Success to align solutions and address challenges. - Coach junior engineers, facilitate knowledge sharing, and support skill development. - Lead cross‑functional initiatives to improve internal processes, workflows, and engagement practices. - Create technical enablement resources (webinars, videos, documentation) for scalable onboarding. - Communicate complex technical concepts clearly to both technical and non‑technical audiences. - Represent client voice in product feedback loops and collaborate with Product Management. - Take proactive ownership of high‑risk client situations, ensuring timely resolution. Required Skills: - 3+ years of client‑facing technical experience in SaaS, focused on onboarding or solution engineering for enterprise clients. - Fluency in English (written and spoken). - Deep knowledge of product data feed formats (XML, TXT, CSV, JSON) and FTP protocols. - Advanced expertise in REST and SOAP API integrations and troubleshooting. - Strong Excel and HTML skills. - Ability to manage multiple complex client projects simultaneously. - Excellent problem‑solving, time‑management, and prioritization skills. - Strong communication and presentation skills for diverse audiences. - Proven ability to document processes and develop technical enablement materials. - Ability to thrive in fast‑paced, dynamic environments and adapt to evolving priorities. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - PMP, Agile, or other project management certification is a plus. Travel: up to 10%.

Company Name: Rithum
Job Title: Onboarding Specialist - German Speaker
Job Description: **Job Title:** Onboarding Specialist - German Speaker **Role Summary:** Ensure seamless onboarding of Retailer clients onto a SaaS e-commerce platform, acting as a technical expert and managing project portfolios to deliver high-quality client transitions. **Expectations:** Manage mid-market to enterprise-level onboarding projects within timelines and budgets. Improve processes, maintain client satisfaction, and collaborate cross-functionally. **Key Responsibilities:** - Demonstrate technical expertise in API, data feeds, FTP, and configuration during onboarding. - Troubleshoot and resolve technical issues during client transitions. - Develop training resources (videos, webinars) and deliver client training tailored to user needs. - Customize and optimize client accounts for platform integration. - Transition clients smoothly to the Support team post-implementation. - Collaborate with Sales, Engineering, Product, and Client Success teams to resolve blockers. - Communicate project status and technical details to technical/non-technical stakeholders. **Required Skills:** - 1+ years of SaaS onboarding experience. - Fluent English and German (written/spoken). - REST/SOAP API and data feed format (XML, CSV, JSON, TXT) experience. - FTP proficiency and working knowledge of Excel/HTML. - Ability to manage multiple complex projects simultaneously. - Strong problem-solving skills and effective time prioritization. - Documentation and training content creation abilities. - Clear verbal and written communication for diverse audiences. **Required Education & Certifications:** - Bachelor’s degree preferred. - ITIL(r) working knowledge preferred, certification.

Company Name: Rithum
Job Title: Senior Account Executive
Job Description: Job title: Senior Account Executive Role Summary: Drive revenue growth in the EMEA region by prospecting, qualifying, and closing enterprise and mid‑market e‑commerce deals with online brands and retailers. Execute a consultative, hunter‑focused sales strategy while partnering with internal teams to forecast, negotiate, and close multi‑month cycles that deliver $100K+ ACV. Expactations: - Achieve 100%+ quota for at least four consecutive quarters. - Maintain a disciplined outbound workflow (40‑60 daily touchpoints, 10+ qualified meetings/month). - Generate and manage a self‑sourced pipeline that consistently expands the book of business. - Deliver compelling business cases and presentations to C‑suite and senior stakeholders. Key Responsibilities: - Prospect and build relationships with decision makers in online retail and brand organizations. - Lead discovery, product demos, proposals, and contract negotiations to close deals. - Manage end‑to‑end enterprise sales cycles of 6+ months, navigating complex procurement. - Use Salesforce to forecast, track, and report pipeline and activity metrics. - Provide frontline feedback to product, marketing, and customer success to influence roadmap. - Collaborate with Sales Manager and Director to align revenue strategies with company goals. - Adopt and apply structured sales methodologies (MEDDIC, Challenger, SPIN, etc.). Required Skills: - 3+ years of enterprise B2B sales success, closing 100K+ ACV technology deals. - Advanced knowledge of MEDDIC/Challenger/SPIN/Miller Heiman selling frameworks. - Proven ability to engage C‑suite and senior cross‑functional stakeholders. - Hunter mentality with outbound discipline; farmer skills to upsell/renew. - Proficiency with sales engagement tools (Outreach, Salesloft, HubSpot). - Experienced with Salesforce.com or equivalent enterprise CRM. - Strong executive communication, multi‑tasking, and organizational skills. - Deep understanding of European digital commerce dynamics and account‑planning best practices. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or related field (preferred; not mandatory). - No specific industry certifications required.