Manty

About the Company

Manty est une entreprise qui améliore l’efficience des administrations publiques grâce à sa suite logicielle construite spécifiquement pour le secteur public. Manty redonne aux décideurs publics la capacité de maîtriser leur environnement et d'agir dessus. En forte croissance, la société compte aujourd’hui une quarantaine de collaborateurs et travaille avec plus de 200 collectivités de toutes tailles : communes, communautés de communes, agglomérations, métropoles et départements. Manty développe une plateforme qui se connecte à toutes les sources de données de la collectivité : données financières, RH, enfance, services techniques, etc. Sur cette plateforme, l’entreprise commercialise trois modules : Manty Décision, Manty Budget et Manty Prospective RH.

Listed Jobs

Company Name

Manty

Job Title

Stage - Customer Care Specialist

Job Description

**Job Title**: Customer Care Specialist Intern **Role Summary** Provide responsive, high‑quality support to SaaS users, ensuring satisfaction and long‑term retention. Manage incident resolution, conduct user training and create tailored educational content, and serve as the customer voice in internal improvement initiatives. **Expectations** - Deliver swift, professional support via phone, chat or email. - Facilitate product adoption through one‑on‑one demos, workshops and written guides. - Collect, analyze and report on support metrics to identify ongoing improvement opportunities. - Actively relay user feedback to Product and Operations teams to influence roadmap decisions. **Key Responsibilities** 1. Respond to user inquiries, troubleshoot issues and coordinate with internal teams for incident resolution. 2. Design and deliver user training sessions and related pedagogical materials. 3. Monitor and report on support KPIs (response time, resolution rate, NPS, churn). 4. Translate user insights into actionable recommendations for product and process enhancements. 5. Maintain a proactive stance on customer satisfaction and retention. **Required Skills** - Excellent written and verbal communication in English (French is a plus). - Strong interpersonal skills; ability to engage senior stakeholders (C‑level, HR, finance). - Pedagogical aptitude: clear instruction, adaptable to diverse audiences. - Organized, proactive, and creative problem‑solving. - Familiarity with SaaS customer support tools (Zendesk, Intercom, etc.) and CRM systems. - Capable of working independently and in cross‑functional teams. **Required Education & Certifications** - Final year of a university or graduate program (e.g., Business, Marketing, IT, Public Administration). - Coursework or experience in customer success, product training, or UX research is advantageous. ---

Paris, France

Hybrid

17-11-2025