- Company Name
- Equinix
- Job Title
- Principal Product Owner, ServiceNow CMDB
- Job Description
-
Job Title: Principal Product Owner, ServiceNow CMDB
Role Summary: Own the vision, roadmap, and value delivery of the enterprise CMDB, ensuring it serves as a trusted data product for service resiliency, automation, and governance across IT Service Management, Operations, Asset Management, Application Performance Management, and security domains.
Expectations: Deliver measurable improvements in data quality, automation, and service health impact; lead cross‑domain collaboration; translate business outcomes into prioritized product backlog items; drive continuous modernization of the CMDB in a federated enterprise environment.
Key Responsibilities:
- Define CMDB product vision, strategy, and measurable outcomes aligned with Digital Service Management and Service Health initiatives.
- Own end‑to‑end roadmap; translate outcomes into prioritized backlog, MVPs, and iterative delivery cycles.
- Lead release planning, testing, and user validation; coordinate with compute, storage, network, and cloud teams on CI models.
- Set and enforce data quality KPIs, lifecycle policies, validation rules, and ensure completeness, correctness, and compliance.
- Partner with business and technical service owners to maintain accurate dependency models and reduce unmodeled infrastructure.
- Govern CMDB intake, prioritization, and communication; refine RACI, data steward roles, and onboarding standards.
- Collaborate with solution architects to maintain enterprise CI class model and ensure integrations with discovery, asset repositories, procurement, cloud, and monitoring tools.
- Monitor operations, identify bottlenecks, and drive continuous improvement in incident, change, problem, and asset workflows.
Required Skills:
- Deep experience with ITSM/ITOM/ITAM processes and CMDB dependencies.
- Hands‑on ServiceNow CMDB expertise: class modeling, CSDM, discovery, service mapping, normalization, reconciliation.
- Ability to translate business outcomes into technical product requirements.
- Strong cross‑functional leadership with network, compute, cloud, database, and security teams.
- Proven roadmap management in an Agile product environment.
- Excellent stakeholder management, governance, and communication.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Computer Engineering, or related field.
- 10+ years of relevant experience.
- (Optional) Certified ServiceNow Product Owner/Administrator.