Job Specifications
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.
Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The CMDB Product Owner is accountable for the vision, roadmap, and value delivery of the enterprise Configuration Management Database (CMDB) as a core product within the Digital Service Management ecosystem. This role defines and drives the CMDB as a trusted, authoritative data product enabling service resiliency, operational maturity, cross-domain dependency mapping, automation, and governance across ITSM, ITOM, ITAM, APM, and security.
The Product Owner partners closely with architecture, platform engineering, asset management, network/server owners, procurement, security, and business service owners to ensure the CMDB continuously reflects reality, supports automation, and delivers meaningful business outcomes.
Responsibilities
Product Vision & Strategy
Own the end-to-end CMDB product vision, roadmap, and measurable outcomes aligned to Digital Service Management and Service Health initiatives
Drive the CMDB toward authoritative data sources, automation, and reduced customization
Define strategy for service mapping, dependency models, CI class lifecycle, and CMDB data standards
Partner with ITSM, ITOM, ITAM, APM, and Security to ensure the CMDB enables downstream workflows (change, incident, asset lifecycle, monitoring, discovery, HAMPro, SAMPro, etc.)
Roadmap & Delivery
Translate outcomes into clear, prioritized backlog items for engineering
Define MVP → iterative delivery cycles for CMDB improvements (normalization, reconciliation, enrichment, integrations, class model changes)
Ensure alignment with infrastructure teams (compute, storage, network, cloud) on domain-specific CI models and authoritative sources
Lead release planning, testing coordination, and user validation for CMDB enhancements
Data Quality, Controls & Service Health
Own measurable KPIs for completeness, correctness, and compliance, but emphasize actual service health and impact, not just static compliance
Define data quality rules, lifecycle policies, and automated validation
Partner with Service Owners to ensure business services and technical service CIs have accurate dependency models
Drive reduction of “unmodeled” or “unknown” infrastructure/services
Ensure the platform is ready for service health dashboards, AIOps, and predictive insights
Stakeholder Management & Governance
Serve as the single accountable owner for all CMDB-related intake, prioritization, and communication
Run and refine the CMDB governance model — roles, responsibilities, RACI, data stewards, CI class owners, authoritative sources, and intake channels
Host stakeholder reviews, demo sessions, and quarterly roadmaps
Define and enforce CMDB onboarding standards for new technologies and services
Architecture & Integrations
Partner with solution architects to maintain an enterprise CI class model aligned with platform leading practices
Ensure integrations (discovery tools, asset repositories, procurement systems, cloud providers, monitoring tools) follow CMDB standards
Evaluate new data sources and implement normalization, reconciliation, and deduplication strategies
Collaborate with Discovery, ITOM Health, and Event Management teams on service topology and dependency mapping
Operational Excellence
Monitor ongoing CMDB operations and bottlenecks tied to incident, change, problem, and asset workflows
Identify process gaps and drive continuous improvement
Support audit requests when needed but focus on avoiding unnecessary governance friction — build enablement, not gatekeeping
Required
Skills & Experience
Strong understanding of ITSM/ITOM/ITAM processes and how they depend on the CMDB
Hands-on experience with ServiceNow CMDB, class modeling, CSDM, discovery, service mapping, normalization, and reconciliation
Ability to translate business outcomes into technical product requirements
Strong cross-functional leadership with domain teams (network, compute, cloud, database, security)
Experience managing a roadmap in an Agile product model
Preferred
Experience with HAMPro, SAMPro, APM, or cloud asset inventories
Experience driving modernization or simplification of a CMDB in a federated enterprise environment
Familiarity with Equinix’s internal infrastructure domain models (Data Center codes, service owner model, inventory systems)
Qualifications
10+ years experience
Bachelor's in Computer Science or Computer Engineering
The targeted pay range for this position in the following location is / locations are:
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