itsu

About the Company

We are itsu, the leading Asian-inspired quick-service restaurant and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond.

We’ve been serving nutritious, Asian-inspired food with respect, precision & passion since 1997. In addition to our restaurants, our itsu [grocery] team develop unique Asian-inspired dishes and ingredients for all major supermarkets across ambient, chilled & frozen.

Together we are determined to keep innovating, to keep launching products, to keep opening more temples to healthier food and to keep helping each other learn and grow. Never has healthier, affordable food been so needed… All of us working at itsu are proud to play our small part in changing the world of fast food.

Listed Jobs

Company Name

itsu

Job Title

Operations Manager

Job Description

**Job Title:** Operations Manager **Role Summary:** Drive operational excellence across multiple food retail sites, ensuring superior customer experience, high food safety standards, and profitable performance. Provides people leadership, strategic growth direction, and cross‑functional collaboration to support business expansion. **Expectations:** - Lead people development and succession planning for shop management teams. - Champion customer service standards and resolve issues. - Maintain rigorous food safety, quality, and operational processes. - Manage shop P&Ls, maximize sales and profitability. - Exhibit strong commercial acumen and strategic thinking. - Oversee new store openings and multi‑site performance. - Communicate clearly, inspire confidence, and influence stakeholders at all levels. **Key Responsibilities:** 1. **People & Culture** – Coach, evaluate, and retain shop managers and staff; implement succession plans; promote core values. 2. **Customer Experience** – Set and monitor service benchmarks; drive initiatives that enhance the dine‑in and delivery experience; address customer feedback. 3. **Quality & Safety** – Ensure adherence to food safety regulations and internal quality protocols; lead continuous improvement projects. 4. **Financial Management** – Prepare and analyse P&Ls; forecast sales, costs, and profit; advise managers on pricing, cost control, and revenue opportunities. 5. **Commercial Leadership** – Identify growth opportunities; develop and execute business plans; partner with finance and marketing to meet targets. 6. **Store Expansion** – Manage end‑to‑end opening of new locations, from site selection to operational handover. 7. **Cross‑Functional Collaboration** – Work with supply chain, marketing, HR, and finance to align objectives and resolve operational issues. **Required Skills:** - Proven QSR or fast‑food operations experience, including multi‑site management. - Strong commercial and financial acumen; P&L ownership. - Leadership with coaching, succession planning, and performance management. - Excellent customer‑service focus and quality‑management mindset. - Exceptional communication, influence, and stakeholder‑management abilities. - Ability to prioritize, work under pressure, and meet tight deadlines. - Strategic and practical thinking with a collaborative approach. **Required Education & Certifications:** - Bachelor’s degree in Business, Hospitality, Food Service, or related discipline (or equivalent experience). - Food‑safety certification (e.g., HACCP, Safefood, or equivalent).

London, United kingdom

On site

17-11-2025

Company Name

itsu

Job Title

Procurement Manager

Job Description

**Job Title** Procurement Manager **Role Summary** Lead strategic procurement and category management for core food, beverage, and non‑food categories across the UK and international markets. Drive risk management, cost optimization, and supply‑chain performance to support business growth and sustainability targets. **Expectations** - Deliver category strategies that align with corporate growth and sustainability goals. - Maintain high‑level supplier relationships and negotiate terms that maximize value. - Collaborate across functional teams to integrate procurement decisions into broader business strategy. - Demonstrate continuous improvement in procurement processes and supply‑chain efficiency. **Key Responsibilities** - Develop and execute category strategies for key items (e.g., proteins, rice, non‑food). - Manage supplier selection, performance monitoring, and contract negotiation. - Analyze market trends, commodity information, and pricing dynamics to inform decisions. - Build and maintain strong internal and external stakeholder relationships. - Drive cross‑functional collaboration to support growth initiatives and improve supply‑chain performance. - Report progress and results to the Head of Procurement & Supply Chain. **Required Skills** - Strategic thinking and ability to translate business goals into procurement plans. - Advanced negotiation and analytical problem‑solving capabilities. - Strong stakeholder management and communication skills. - Market awareness and knowledge of commodity markets. - Collaborative mindset with experience working across departments. - Understanding of technical issues related to food and beverage supply chains. **Required Education & Certifications** - Bachelor’s degree in Business, Supply Chain Management, Food Science, or related field. - CIPS qualification or equivalent preferred but not mandatory. ---

London, United kingdom

On site

16-11-2025

Company Name

itsu

Job Title

Marketing Manager

Job Description

**Job Title** Marketing Manager **Role Summary** Lead the planning and execution of national and local marketing campaigns designed to increase footfall and transactions across multiple retail sites. Works directly with the Head of Marketing and cross‑functional teams, managing creative development and brand consistency. **Expectations** - Deliver high‑impact, brand‑aligned campaigns that drive measurable business results. - Manage creative processes, partner agencies and internal stakeholders in a fast‑paced, lean environment. - Act as a brand guardian ensuring consistency across all touchpoints, including POS, packaging and digital assets. **Key Responsibilities** - Develop and execute food‑service marketing campaigns that boost restaurant traffic and sales. - Write engaging creative briefs for in‑house and outsourced partners (photography, video, animation). - Oversee the creation of marketing collateral (POS, packaging, digital totems). - Partner with agencies and internal teams to deliver high‑quality assets within budget. - Provide occasional support for local franchise marketing initiatives. - Manage campaign budgets and report on performance metrics. **Required Skills** - Minimum 4 years of marketing experience, ideally in a multi‑site retail or hospitality setting. - Strong understanding of contemporary marketing channels, especially social media. - Excellent written and verbal communication, including copywriting. - Creative eye for campaign concept and brand presentation. - Ability to influence across all organisational levels and collaborate with diverse teams. - Comfortable in a dynamic, agile environment and willing to be hands‑on. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Business or related field (preferable). - Professional marketing or communications certifications (e.g., CIM, AMA) are a plus.

London, United kingdom

On site

27-11-2025

Company Name

itsu

Job Title

Team Member [FTC 1 Month]

Job Description

**Job title:** Team Member [FTC 1 Month] **Role Summary:** Support operation of a fast‑casual Asian‑inspired food outlet. Prepare fresh ingredients and dishes, maintain food safety and quality standards, and deliver friendly customer service. **Expectations:** - Demonstrate pride, care, growth mindset, and trust in all interactions. - Commit to learning and applying food preparation, hygiene, and customer service skills proficiently. **Key Responsibilities:** - Cut fish and prepare fresh ingredients. - Roll maki and produce signature itsu dishes. - Cook items with precision and maintain consistent quality. - Uphold highest food safety and hygiene practices. - Provide excellent customer service with a positive attitude. - Participate in structured training (in‑store, app, Academy) to meet performance standards. **Required Skills:** - Basic food handling and kitchen operations. - Attention to detail and adherence to food safety protocols. - Strong interpersonal and communication skills. - Ability to work efficiently in a fast‑paced environment. - Willingness to learn and adapt to new procedures. **Required Education & Certifications:** - No prior experience or formal education required. - Basic literacy and numeracy sufficient for food preparation and point‑of‑sale tasks. - Completion of company‑provided training; food safety certification can be obtained on the job if needed.

Bicester, United kingdom

On site

02-12-2025