Genesys

www.genesys.com

4 Jobs

8,396 Employees

About the Company

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Listed Jobs

Company Name: Genesys
Job Title: Manager - IT Endpoint Engineering
Job Description: Job title: Manager – IT Endpoint Engineering Role Summary: Lead a global, high‑performing endpoint engineering team to design, deploy, and optimize secure, AI‑enhanced device environments for 10,000+ corporate endpoints across Windows, macOS, Ubuntu, iOS, and Android. Drive strategy, automation, and Zero‑Trust security while collaborating with IT and business units to improve employee productivity and ensure regulatory compliance. Expectations: • Deliver a cohesive endpoint strategy aligned with business goals. • Maintain enterprise‑grade security, compliance, and operational excellence. • Foster innovation through automation, AI, and emerging technologies. • Mentor and develop technical staff. • Communicate effectively with senior leadership and cross‑functional stakeholders. Key Responsibilities: 1. **Leadership & Strategy** – Build, coach, and manage a distributed endpoint team; define roadmaps; advise senior leadership on trends and risks. 2. **Technical Execution** – Oversee Windows, macOS, Ubuntu, iOS, Android environments; administer Intune, Autopilot, Jamf Pro, Azure AD; manage deployment, patching, lifecycle, and third‑party application w/ automation. 3. **Security & Compliance** – Design endpoint security standards (encryption, access control, threat detection); enforce SOX, Cyber Essentials, data‑protection compliance; partner with security, infra, networking for Zero‑Trust. 4. **Innovation & Emerging Tech** – Evaluate and implement AI‑driven management, automation tools, sustainability initiatives; integrate endpoint with enterprise systems (security, networking, collaboration). Required Skills: • 7+ years IT experience, 4+ years leading technical teams. • Enterprise endpoint engineering across multiple OSes; hands‑on experience with Intune, Jamf, Azure AD, Microsoft Endpoint Manager. • Proven management of large‑scale environments (10k+ devices). • Strong communication, problem‑solving, analytical, and organizational abilities. • Ability to work in fast‑paced, global settings (extended hours as needed). • Scripting proficiency (PowerShell, Python, Bash) for workflow automation. Required Education & Certifications: • Bachelor’s degree in Computer Science, IT, or related field (or equivalent). • Certifications preferred: Microsoft Certified: Endpoint Administrator, JAMF 300/400, ITIL, CISSP. ---

Company Name: Genesys
Job Title: Software Developer
Job Description: **Job title** Software Developer – Front‑End Web Applications **Role Summary** Design, develop, test, and maintain scalable, data‑intensive web applications and shared components for a multi‑tenant, cloud‑native platform. The role operates within a microservices architecture, utilizing AWS Cloud, CI/CD pipelines, and modern JavaScript frameworks. **Expectations** - Deliver high‑quality, accessible front‑end code on schedule. - Collaborate across distributed teams and participate in code reviews. - Continuously learn new technologies and propose improvements to processes and performance. **Key Responsibilities** - Build and troubleshoot responsive, data‑rich web interfaces using React, Angular, or Vue. - Develop reusable web components with WCAG/ARIA compliance. - Integrate RESTful APIs and contribute to API design. - Execute unit, integration, and manual testing; monitor production health. - Identify and implement code/process optimizations. - Participate in full application lifecycle: design, development, deployment, and support. **Required Skills** - 2+ years software development experience. - Proficiency in JavaScript frameworks (React, Angular, Vue). - Object‑oriented programming and RESTful API integration. - Experience with CI/CD, CD best practices, and DevOps fundamentals. - Strong critical thinking, communication, and problem‑solving abilities. - Knowledge of AWS Cloud or comparable cloud platform. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or related field, OR equivalent professional experience or certifications.

Company Name: Genesys
Job Title: IT Services Specialist
Job Description: **Job Title** IT Services Specialist **Role Summary** Provide tier 2 technical support for hardware, software, operating systems, and network connectivity for Genesys customers in Canada. Manage ServiceDesk incidents via ServiceNow, maintain desktop computing environments, enforce security standards, and deliver high‑level customer service. **Expectations** - 2–3 years of professional IT support experience. - Strong customer‑focused interpersonal skills. - Proactive, self‑starter with excellent problem‑solving and communication. - Ability to lift up to 25 lb and work after‑hours/on‑call as required. **Key Responsibilities** - Support and maintain desktop computing for on‑site and remote users. - Troubleshoot, configure, and repair hardware, printers, software, network, and OS issues. - Provide hands‑on desk‑side support and manage devices through full lifecycle. - Serve as a tier 2 escalation point for the global IT ServiceDesk. - Install, maintain, and repair client hardware/software. - Enforce corporate security policies and industry best practices. - Recommend hardware/software solutions to meet evolving business needs. - Support video conferencing (Zoom, Teams) and AV equipment. - Manage ServiceNow tickets, create support documentation, and maintain inventory. - Provide new‑hire training and periodic skill‑share sessions. - Troubleshoot mobile devices (iOS, Android), basic server, network, and telephony issues. **Required Skills** - Extensive knowledge of Mac OS and Windows OS. - Experience supporting iOS and Android mobile devices. - Proficiency with Azure AD, Active Directory, Intune, Windows Autopilot, Jamf Pro, Microsoft 365, and ServiceNow. - Basic understanding of TCP/IP, VPN clients/connectors. - Strong written and verbal communication, documentation, and training skills. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Computer Science, or related field (preferred). - Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (preferred).

Company Name: Genesys
Job Title: Sr. Account Executive Public & Life Sciences
Job Description: **Job Title:** Sr. Account Executive Public & Life Sciences **Role Summary:** Senior-level consultative sales professional responsible for driving revenue growth through strategic account management in the Public & Life Sciences sectors. Focus on delivering Genesys Cloud solutions to enterprise clients, building long-term client relationships, and orchestrating cross-functional teams to meet sales targets. **Expactations:** - Demonstrate success in complex, high-value sales cycles. - Collaborate with verticalized sales teams to develop MEDDPICC-based strategies. - Maintain a disciplined outbound outreach cadence to generate pipeline. - Own revenue targets, quota attainment, and cross-sector client expansion. **Key Responsibilities:** - Manage 5–10 key accounts, positioning Genesys CX solutions to meet client needs. - Execute consultative sales strategies for Public Sector & Life Sciences clients. - Partner with account teams to design account plans, identify opportunities, and secure new business. - Coordinate with cross-functional teams (PS, CSM, TAM, Renewal) during post-sale implementation. - Leverage AWS, Salesforce, and ServiceNow ecosystems to strengthen client engagement. **Required Skills:** - Bachelor’s degree in business, technology, or related field. - 10+ years in enterprise sales, preferably with Key Account Management and hunting experience. - Proven expertise in selling complex software solutions to Public Sector & Life Sciences. - Mastery of MEDDPICC methodology and consultative sales techniques. - Strong leadership in virtual teams; excellent presentation, negotiation, and communication skills. - Proficiency in building sales pipelines and closing large-scale deals. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Business, Marketing, or equivalent. - No specific certifications mentioned; industry-specific technical knowledge preferred.