Skills

Communication Salesforce ServiceNow Sales Customer Service Presentation Skills Organization AWS Marketing

Job Specifications

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10.000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on-premise customer engagement solutions.

Are you a highly motivated digital native with a passion for working with leading edge software technologies in an international environment?
Do you want to be part of a global company that is a recognized leader in the customer experience space?
Do you enjoy complex sales engagements, hunting for new business and working with market leading solutions?
Are you open-minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach?
Are you someone that can demonstrate your achievements and successes?

If you said yes, then we would love to hear from you.

Genesys is hiring a professional for a Key Account Sales role in the Enterprise Market team for Public & Life Sciences to address respective markets with our CX portfolio. At Genesys, our Key Account Manager are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. In this role you act as a consultative sales professional, take ownership for dedicated key accounts (5-10 accounts), position the full Genesys solution portfolio, develop and manage a sales pipeline, secure net-new business and drive revenue growth in a defined key account setup. In co-working with other Account Executives as well as a Sales Leader & Coach you will learn from experienced Genesys Employees as part of a verticalized Sales Team.

The Key Account Manager´s main goal is to achieve an annual sales target together with his AE colleagues by converting as many key account opportunities into won business as possible. Once an opportunity has been closed, the Account Team´s role is to engage with the appropriate internal cross functional team (PS, CSM, TAM and Renewal Team) to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.

What we look for and expect from the right individual is:

Bringing in, developing and maintaining relationships with key account clients
Being part of numerous complex and consultative sales engagements
Selling complex software solutions to Public Sector & Life Sciences clients or similar industries
Jointly developing account and opportunity plans based on MEDDPICC in a motivated vertical sales team
Generating sales driven pipeline by having a strong outbound/outreach cadence on weekly basis
Orchestrating a cross functional team and partner ecosystem
Identifying customer/project demands and mapping to the Genesys portfolio
Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
Taking revenue responsibility and carrying of a sales quota

Required qualifications:

Bachelor’s degree in computer sciences, business, Business Administration, Marketing or similar education
More than 10 years professional sales experience – ideally Key Account Management and Hunting
Verticalized Experience in the ecosystem of Public Sector &/or Life Sciences
Enthusiasm for customer service and customer experience management
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
Strong relationship into the AWS, Salesforce and ServiceNow network and organization
Committed, proactive, team-oriented and stress-tested
Self-assured appearance and pronounced presentation skills
Very good rhetorical skills and communication strength
Fluent in English and German
Strong success orientation
Willingness to travel frequently

When it comes to people, the right fit at Genesys is someone

About the Company

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Know more

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