ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

About the Company

ABR Talent isn't just another recruitment agency. We're the go-to specialists for start-ups and scale-ups in SaaS, dedicated to building unbeatable Customer Success teams. Our team isn't just familiar with Customer Success - we eat, sleep, and breathe it. We believe in the magic that happens when the right people connect with the right companies, where personalities and customer experiences shine.

Listed Jobs

Company Name

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Job Title

Customer Success Manager

Job Description

Job Title: Customer Success Manager Role Summary: Lead and nurture a portfolio of ~60 mid‑to‑large enterprise customers in a B2B SaaS HR‑tech environment, overseeing end‑to‑end lifecycle from onboarding and adoption to renewal and expansion, with a primary focus on driving Net Revenue Retention (NRR) growth and upsell performance. Expectations: - Deliver measurable NRR uplift, renewal rates, and upsell revenue within a high‑growth scale‑up context. - Own commercial performance metrics and be accountable for driving quarterly and annual targets. - Exhibit self‑direction and adaptability in a “many hats” environment, contributing to process design and product feedback loops. Key Responsibilities: - Onboard new clients, ensuring smooth implementation and rapid time‑to‑value. - Develop deep relationships with key stakeholders, positioning your organization as a trusted advisor. - Identify and secure expansion opportunities through upsell, cross‑sell, and partnership models. - Monitor and report on account health, NRR, renewal likelihood, and engagement metrics. - Collaborate with Sales, Product, and Marketing to iterate on customer feedback and inform roadmap priorities. - Negotiate renewals and contract extensions, closing deals with minimal discounting. - Provide coaching and education to customers on best practices and new feature adoption. - Maintain accurate, up‑to‑date records in CRM and generate regular status dashboards for leadership. Required Skills: - Minimum 2 years of customer success experience in B2B SaaS (preferably within HR‑tech, wellbeing, or employee benefits). - Proven ability to manage mixed SMB to Enterprise portfolios and demonstrate commercial growth metrics (NRR, renewal %, upsell). - Strong negotiation, deal‑closing, and business‑case development skills. - Excellent verbal and written communication; ability to build rapport with C‑level executives. - Analytical mindset with proficiency in CRM (Salesforce or equivalent) and data‑driven decision‑making. - Comfortable working in a fast‑paced, start‑up/scale‑up environment with a “many hats” culture. - Proactive, organized, and self‑motivated with a growth‑mindset. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Management, or related field. - Relevant certifications (e.g., Customer Success Manager (CSM), Certified Customer Success Manager (CCSM), or similar) are advantageous but not mandatory.

London, United kingdom

Hybrid

Junior

09-12-2025

Company Name

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Job Title

Sales Operations Specialist

Job Description

Job Title: Sales Operations Specialist Role Summary: Partner with founders to oversee the full commercial lifecycle of complex, high‑value SaaS deals, ensuring accurate, client‑ready proposals, contracts, and documentation while coordinating cross‑functional teams. Expectations: Deliver end‑to‑end commercial enablement for long sales cycles (>6 months), enhance pipeline visibility, reduce friction, and maintain ownership of the commercial process in a fast‑moving scale‑up environment. Key Responsibilities: - Draft and review proposals, contracts, SLAs, renewals, and other commercial documents. - Coordinate technical, delivery, and commercial teams to ensure alignment and client‑ready deliverables. - Establish and maintain structured opportunity management and pipeline reporting. - Identify and eliminate bottlenecks in the commercial workflow. - Translate technical inputs into clear, persuasive business content. - Support senior leadership with data‑driven insights and operational recommendations. Required Skills: - 1–3 years experience in sales operations, pre‑sales, bid management, or consulting within a SaaS/technology context. - Proven support of enterprise‑level deals with long sales cycles. - Strong written communication and organizational skills; ability to produce polished proposals and presentations. - Comfortable negotiating contracts, managing SLAs, and coordinating renewals. - Technical fluency to collaborate with engineers, data specialists, and delivery staff. - Proactive, ownership‑driven, resilient, adaptable to fast‑changing environments. - Low ego, high initiative, and collaborative mindset. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Engineering, or related field. - Relevant certifications (e.g., Salesforce Administrator, Six Sigma) are a plus but not mandatory.

London, United kingdom

Hybrid

03-02-2026