- Company Name
- Interon IT Solutions
- Job Title
- Lead Dynamics 365 Developer (12+ Exp)
- Job Description
-
**Job Title**
Lead Dynamics 365 Developer
**Role Summary**
Lead the design, development, deployment, and support of Microsoft Dynamics 365 Customer Engagement (Customer Service) and Power Platform solutions. Serve as the technical authority on customization, configuration, governance, and licensing, while collaborating with business stakeholders and IT teams to deliver robust, scalable, and well‑documented solutions.
**Expectations**
- Deliver high‑quality, compliant solutions on schedule.
- Act as the primary liaison between business units and technology, ensuring clear communication and issue resolution.
- Maintain and improve governance, best‑practice standards, and documentation.
- Participate in on‑call duties and remote support as needed.
**Key Responsibilities**
- Lead customization, configuration, and development of Dynamics 365 Customer Service: forms, views, plug‑ins, workflows, and BPFs.
- Perform requirements gathering, fit‑gap analysis, solution design, configuration, implementation, testing, and post‑deployment support.
- Develop web components and extensions using .NET, C#, JavaScript, SQL, Azure, and Power Platform (Power Apps, Power Automate, Power Pages, Dataverse).
- Troubleshoot, remediate, and document technical issues in Dynamics 365 and Power Platform environments.
- Ensure adherence to Microsoft licensing models and governance policies.
- Create mockups, prototypes, and technical analyses to translate business requirements into solutions.
- Provide guidance on technology selection, recommend alternatives, and clarify distinctions between Dynamics 365/PowerApps/Power Automate and other offerings.
- Drive process improvement and policy development within the Business Enablement Services program.
- Manage DevOps pipelines (Power Platform ALM Accelerator, Azure DevOps) for continuous integration and delivery.
- Oversee data integration, migration, and transformation using Azure Data Factory (ADF), SSIS, and Power Platform connectors.
- Draft and maintain comprehensive documentation: requirements, recommendations, technical analyses, and governance guidelines.
- Engage in on‑call and after‑hours support, ensuring service availability while working remotely.
**Required Skills**
- Senior technical leadership in Dynamics 365, with deep experience in Customer Service module.
- Expertise in customization and configuration: plug‑ins, workflows, business process flows, and forms/views.
- Advanced development skills: .NET, C#, JavaScript, SQL, Azure services.
- Proficiency with Power Platform (Power Apps, Power Automate, Power Pages) and Dataverse, including use of standard and premium connectors.
- Hands‑on experience with DevOps pipelines for Power Platform/D365 (ALM Accelerator, Azure DevOps).
- Ability to design, implement, and manage data integrations/migrations via ADF and SSIS.
- Strong analytical, troubleshooting, and documentation abilities.
- Excellent verbal and written communication, stakeholder management, and teamwork.
- Capacity to work independently, manage multiple concurrent projects, and adapt to rapid change.
- Willingness to participate in on‑call and after‑hours support, with remote work capability.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- Microsoft Dynamics 365 Customer Service certification (CT-205) and/or Power Platform Fundamentals (PL-900).
- Additional relevant certifications (e.g., Dynamics 365 Solution Architect, Azure Data Engineer) preferred.
Chesterfield, United states
Hybrid
Senior
03-11-2025