WAAT

www.waat.fr

2 Jobs

218 Employees

About the Company

Opérateur français de bornes de recharge Copropriété • Bailleurs sociaux • Immobilier Tertiaire • Entreprises Lauréat 2024 French Tech 120 Ecovadis 2024 "Entreprise Engagée" Application mobile MyWAAT unique sur le marché Etude technique Fourniture de bornes connectées Travaux d’installation parkings intérieurs / extérieurs Maintenance préventive Supervision et interopérabilité Son offre Confort pour la Copropriété, en partenariat avec Logivolt et le programme Advenir, permet une prise en charge à 100% de l’installation de votre infrastructure collective de recharge. Aucun appel de fonds ni gestion par le syndic. WAAT s’occupe de tout !

Listed Jobs

Company Name: WAAT
Job Title: Customer Success Manager F/H
Job Description: **Job Title:** Customer Success Manager (F/H) **Role Summary:** Drive customer satisfaction, retention, and product adoption by guiding clients through onboarding, providing ongoing support, resolving incidents, and advocating their needs internally. **Expectations:** - Ensure high customer satisfaction and loyalty. - Deliver measurable improvements in product usage and client outcomes. - Act as the primary point of contact for all customer success activities. **Key Responsibilities:** - Build and nurture long‑term relationships with clients across all business units. - Lead end‑to‑end onboarding and training, ensuring smooth adoption of solutions. - Identify, diagnose, and resolve customer incidents in collaboration with internal teams. - Collect and analyze customer feedback; propose continuous product and service enhancements. - Produce regular reports on customer health, usage metrics, and impact of improvement initiatives. - Represent the voice of the customer in cross‑functional discussions. **Required Skills:** - Minimum 3 years of experience in a Customer Success or similar role. - Proficiency with CRM platforms and customer service tools. - Strong written and verbal communication skills in French (English optional). - Excellent organizational, prioritization, and problem‑solving abilities. - Ability to translate customer insights into actionable recommendations. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, or related field. - Relevant certifications in Customer Success, CRM (e.g., Salesforce, HubSpot) preferred.

Malakoff, France

Hybrid

10-02-2026

Company Name: WAAT
Job Title: Chargé(e) de supervision - Service Client F/H
Job Description: Job Title: Supervision Officer – Customer Service Role Summary: Oversee and manage the internal monitoring platform for a portfolio of charging stations, ensuring optimal uptime and performance. Serve as the primary technical liaison for installation partners and customers, providing second‑level troubleshooting, hotline support, and escalation to advanced service teams. Expectations: - Maintain continuous supervision of charging station operations and platforms. - Proactively detect and resolve anomalies before they impact service. - Coordinate with installation partners during deployment and maintenance. - Manage passive and dynamic power settings post‑installation. - Escalate complex issues to senior technical or spare‑parts teams. - Adapt to evolving responsibilities as the organization grows. Key Responsibilities: - Operate and administer internal supervision platforms for charging stations. - Monitor platform health, detect anomalies, and perform preventive actions. - Configure and optimise passive/dynamic power management for stations. - Provide technical expertise in OCPP, load management, and network protocols. - Support partners during installation and commissioning of charging units. - Lead the customer hotline, resolving Tier‑2 issues and escalating critical cases. - Collaborate with cross‑functional teams to define and meet customer needs. Required Skills: - 2–3 years of experience in a technical monitoring or customer‑service role. - Deep knowledge of OCPP, load management, and network configuration. - Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint). - Comfortable using SQL queries for data analysis. - Fluent in French and English, both written and spoken. - Strong interpersonal and coordination skills; ability to guide teams and partners. - Proactive, detail‑oriented, and able to handle rapid‑growth environments. Required Education & Certifications: - Minimum of an associate degree (Bac+2) in Electrical Engineering, Computer Science, or a related field. - No specific certifications required, but familiarity with OCPP and related standards is preferred.