Tekniforce

About the Company

Check out our open jobs at https://www.tekniforce.com/job-listings/.

We boast a diverse membership of world-class experts in software development, systems engineering, project management, and product/service marketing for multiple industry areas. Through our network of professional software and marketing consultants, we are committed to providing your business the most current ideologies, stratagem, and tactical advice in order to: Meet your software and marketing support requirements quickly and efficiently. Help you execute programs on time, at, and under budget. Offer in-depth, authoritative advice, and assistance in computing technologies and marketing campaigns. Provide cross-disciplinary expertise for quick and effective architectural/campaign implementation. We offer temporary works, temp to permanent, and permanent staff augmentation to fit your hiring needs.

Tekniforce, LLC is a Software and Marketing Consultant Agency with an exceptional directory of independent contractors gathered by referral and experience. Collectively, our marketing and software professionals form a virtual consultancy to enable your company, employees, and processes to work more efficiently and effectively.

Listed Jobs

Company Name

Tekniforce

Job Title

ServiceNow Administrator

Job Description

Job title: ServiceNow Administrator Role Summary: Administer and configure ServiceNow across ITSM, CSM, and FSM landscapes, ensuring optimal performance, security, and alignment with business processes. Act as liaison between IT and business stakeholders to drive automation, workflow improvements, and digital transformation initiatives. Expectations: Deliver reliable platform operations, maintain high availability, and proactively enhance system efficiency. Provide expert support, troubleshooting, and training to end-users. Successfully integrate ServiceNow with third‑party tools via APIs and manage change, incident, and request workflows. Key Responsibilities: • Daily administration of ServiceNow users, roles, access control, and licensing. • Execute routine maintenance, health checks, and performance monitoring. • Troubleshoot stability issues and apply fixes or escalation. • Configure Incident, Change, and Request Management modules; build custom workflows, UI policies, business rules, and reports. • Design, develop, and maintain Service Catalog, Service Portal, and custom dashboards. • Integrate ServiceNow with external applications using APIs and integration hubs. • Deliver user support, training materials, and documentation. • Identify and implement process automation opportunities to improve ITSM effectiveness. Required Skills: • 4+ years as a ServiceNow Administrator or equivalent. • In‑depth knowledge of ServiceNow ITSM, CMDB, Service Catalog, and related modules. • Strong understanding of ITIL processes and best practices. • Proficiency in scripting, UI Policy/Action creation, and workflow design. • Experience with API integrations and integration hubs. • Excellent analytical, problem‑solving, and independent work abilities. • Strong communication and stakeholder‑management skills. • Ability to multitask, handle high‑priority requests, and work occasional evenings/weekends. Required Education & Certifications: • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). • ServiceNow Certified System Administrator (preferred).

Raleigh-durham-chapel hill, United states

Hybrid

Junior

17-11-2025