CLOSTERA

About the Company

« Innover, c'est savoir abandonner des milliers de bonnes idées », Steve Jobs Société de CONSULTING IT résolument tournée vers l’innovation et l’expertise technologique, CLOSTERA place le bien-être de ses CONSULTANTS au cœur de la stratégie de réussite des projets IT sur lesquels nous intervenons au travers d’une approche « employee centric ». Nos domaines d’intervention : • Cloud Consulting & Gestion des services d’infrastructures IT (SDM) ; • RPA, Excellence opérationnelle & ITSM ; • Agile IT ; • Solutions applicatives & Transformation Digitale ; • Attractive IT & Marketing DSI. Nos CLIENTS ont besoin d'accroître leurs performances et promouvoir l’innovation dans un monde compétitif empli de challenges : nous répondons à vos attentes et apportons innovation, conseil et services générateurs de valeur auprès de vos directions métiers & DSI. Nos engagements : • Fournir à nos CLIENTS un service dédié d’excellence, intégrant les meilleurs standards du marché à la fois technologiques et méthodologiques ; • Fournir à nos CONSULTANTS, véritable ADN de la société, un environnement propice à l’épanouissement personnel ET professionnel. Nous cultivons proximité, humilité, exigence, bienveillance, partage, et fun, ce que nous déclinons au quotidien dans des pratiques concrètes. Nous recrutons tout au long de l’année des passionnés passionnants se reconnaissant dans les valeurs qui nous portent… Vous en faites partie ? POSTULEZ, rejoignez l’aventure Clostera ! « Choisissez un travail que vous aimez et vous n'aurez pas à travailler un seul jour de votre vie », Confucius ------------- Faisons davantage connaissance, rendez-nous visite : www.clostera.com -------------

Listed Jobs

Company Name

CLOSTERA

Job Title

Responsable d'application TMA SAP Ariba F/H

Job Description

**Job Title** SAP Ariba Application Support & Maintenance Manager **Role Summary** Lead expert support and maintenance of SAP Ariba, managing third‑party application maintenance (TMA), release integration, and enhancement of procurement and accounting processes. Coordinate cross‑functional stakeholders, drive product roadmap execution, and ensure business alignment across regions. **Expectations** - Deliver expert SAP Ariba support and oversee corrective and preventive maintenance. - Govern TMA activities to maintain application stability and performance. - Manage vendor releases and ensure seamless integration. - Enable business requirement capture, solution design, and documentation. - Facilitate communication and performance reviews with stakeholders in each country. **Key Responsibilities** - Provide advanced support for SAP Ariba and administer TMA cycles. - Coordinate interactions among business users, local IT, product owners, and TMA partners. - Plan, schedule, and validate vendor releases and custom updates. - Capture new business requirements, participate in solution design, and prioritize enhancements. - Produce and maintain solution documentation, user guides, and release notes. - Conduct operational committees and performance reviews with country teams. - Own and execute the product roadmap, applying Agile and Lean methodologies. - Analyze data, monitor KPIs, and report on solution performance. **Required Skills** *Technical* - Deep expertise in SAP Ariba (e‑procurement) and related purchasing/accounting processes. - Functional knowledge of P2P and S2C workflows. - Proficiency with JIRA, Confluence, and Google Workspace. - Experience managing product roadmaps and release cycles. *Methodologies* - Strong grasp of Agile (Scrum/Kanban) and Lean principles. *Analysis* - Data analysis capabilities, KPI tracking, and continuous improvement mindset. *Soft Skills* - Excellent written and oral communication in French and English. - Autonomous, well‑organized, and able to prioritize competing demands. - Pragmatic, rigorous, persuasive, diplomatic, client‑focused. - Broad business insight with an IT perspective, analytical thinking, and a drive for ongoing enhancement. *Language* - Fluent English (conversational proficiency required; advanced proficiency preferred). **Required Education & Certifications** - Bachelor‑plus‑5 (equivalent to Master’s) from an engineering school or university, specializing in computer science or IT. - Minimum of 7 years’ experience in a similar SAP Ariba support/maintenance role; retail or grocery distribution experience is a plus.

Massy, France

Hybrid

Senior

04-11-2025

Company Name

CLOSTERA

Job Title

Consultant fonctionnel ITSM ServiceNow - CDI (H/F)

Job Description

**Job title** ITSM ServiceNow Functional Consultant (Full‑time, CDI) **Role Summary** Provide end‑to‑end functional consulting on ServiceNow for enterprise clients, translating business requirements into solutions that align with ITIL best practices and deploying them through test, production and user support. **Expectations** - Bachelor’s/Master’s degree in Computer Science or Information Systems (Bac+5). - Minimum 2 years of functional ServiceNow experience (ITSM/CSM/H.R./ITBM). - Strong understanding of ITIL processes. - Excellent communication, workshop facilitation, documentation and analytical skills. - Availability for on‑site client interactions and collaborative delivery with development teams. **Key Responsibilities** - Facilitate workshops with business owners and stakeholders to capture requirements. - Analyse business needs and produce detailed functional specifications. - Design ServiceNow solutions that adhere to ITIL and best‑practice standards. - Coordinate with technical teams for development, configuration and integration. - Conduct functional testing, user acceptance testing and support production rollout. - Produce user guides, training materials and provide ongoing user support. - Contribute to pilot projects on emerging ServiceNow modules (e.g., CSM, ITBM, HR, FSM, WSD). **Required Skills** - Proficient with ServiceNow functional configuration and administration. - Knowledge of ITIL framework and service management processes. - Strong facilitation and presentation skills. - Ability to produce clear functional documentation and user training material. - Familiarity with JavaScript/SQL is an advantage but not mandatory. - ServiceNow certification (ITSM, CSM, HR, ITBM, etc.) highly desirable. - Curiosity, rigor, analytical mindset and collaborative spirit. **Required Education & Certifications** - Master’s level education (Bac+5) in Computer Science, Information Systems or related field. - ServiceNow certified professional (ITSM, CSM, HR, ITBM, etc.) considered a strong plus.

Île-de-france, France

Hybrid

Junior

01-12-2025