Bigblue

www.bigblue.co

2 Jobs

258 Employees

About the Company

Bigblue is the fulfillment solution for customer-centric brands. Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we're on a mission to help independent brands fight back

Listed Jobs

Company Name: Bigblue
Job Title: Product Specialist
Job Description: **Job Title** Product Specialist **Role Summary** Own the end‑to‑end merchant experience on a logistics‑tech platform. Work closely with product managers, engineers, and support teams to identify merchant pain points, prioritize feature enhancements, troubleshoot incidents, and drive adoption of new releases through clear documentation and training. **Expectations** - Act as the primary liaison between merchants and internal teams, translating business needs into product actions. - Deliver solutions that keep merchant operations running smoothly and reliably. - Maintain a proactive approach to uncovering growth opportunities and usage insights. **Key Responsibilities** - Investigate and resolve merchant issues, collaborating with engineering to expedite fixes. - Capture, prioritize, and communicate user feedback to inform the product roadmap. - Support product launches: create documentation, conduct training sessions, and coordinate communications to ensure merchant adoption. - Analyze product usage data, identify adoption bottlenecks, and recommend optimizations. - Collaborate cross‑functionally with support, operations, and engineering to enhance the overall merchant experience. **Required Skills** - Strong analytical and problem‑solving abilities, with a habit of digging deep to understand root causes. - Excellent written and verbal communication; ability to summarize complex information for diverse stakeholders. - Bilingual proficiency in English and French (written & oral). - Understanding of software engineering concepts and troubleshooting tools (e.g., logs, Postman). - Basic data analysis skills, including SQL and database manipulation. - Eagerness to learn new technologies and take on expanding scopes. **Required Education & Certifications** - Bachelor’s or Master’s degree from a top‑tier engineering school, business school, or equivalent. - (Optional) Relevant certifications in product management, data analysis, or technical support.

Paris, France

Hybrid

09-12-2025

Company Name: Bigblue
Job Title: Graduate Product Engineer
Job Description: **Job title** Graduate Product Engineer **Role Summary** Support product team in scaling logistics platform by investigating merchant issues, prioritising feedback, troubleshooting, documenting releases, and analysing usage data to drive adoption and growth. **Expectations** - Deliver fast, reliable fixes and documentation. - Communicate complex issues clearly to cross‑functional teams. - Learn new technologies and expand technical skill set. - Work in a fast‑growing, international scale‑up under a collaborative, founder‑led culture. **Key Responsibilities** - Investigate and resolve merchant operational issues. - Capture, prioritise, and relay user feedback to shape product roadmap. - Troubleshoot problems with engineers, ensuring rapid resolution. - Produce documentation, training materials, and communication for product launches. - Analyse product usage to uncover growth opportunities. - Collaborate with internal teams to optimise merchant experience. **Required Skills** - Strong analytical and problem‑solving abilities. - Excellent written and oral communication in English and French. - Ability to dig into complex systems and understand underlying mechanisms. - Comfortable working cross‑functionally with product, engineering, and ops. **Bonus / Preferred Skills** - Experience in technology, support, or operations across functions. - Programming or familiarity with engineering tools (e.g., Google Cloud logs, Postman). - Data analysis skills, including SQL and database manipulation. **Required Education & Certifications** - Bachelor or Master’s degree from a top‑tier engineering or business school (or equivalent). ---