Ritchie Bros.

www.rbauction.com

1 Job

2,581 Employees

About the Company

Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company's selling channels include: Ritchie Bros. Auctioneers, the world's largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance(r) equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales.

The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat(r) auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.

Listed Jobs

Company Name: Ritchie Bros.
Job Title: Sales Support Supervisor
Job Description: **Job Title:** Sales Support Supervisor **Role Summary:** Lead and coach a Sales Support team to achieve departmental and corporate goals. Drive performance, coordinate regional sales initiatives, manage the consignment‑to‑cash process, and implement change management to enhance customer experience and internal efficiencies. **Expectations:** - Deliver measurable team performance aligned with business KPIs. - Maintain high standards of customer service and partner collaboration. - Support seamless transition during organizational or process changes. - Provide actionable insights to senior sales leaders for revenue growth. **Key Responsibilities:** - Develop and monitor team metrics and KPIs; conduct regular meetings to cascade objectives. - Recruit, train, coach, appraise, and manage the Sales Support team. - Coordinate with RSMs, Sales Directors, VPs, and TMs on regional promotions, product launches, and revenue initiatives. - Resolve escalated customer or asset issues; serve as single point of contact for TMs when a dedicated coordinator is unavailable. - Champion change management strategies and recommend process improvements to enhance consistency and customer experience. - Prioritize and communicate workloads, ensuring timely completion and appropriate resource allocation. - Monitor consignment volume, assess operational efficiencies, and report findings to leadership. - Perform additional tasks as assigned. **Required Skills:** - Leadership and team‑management in a customer‑service or sales support environment. - Strong communication, coaching, and conflict‑resolution abilities. - Analytical skills for KPI development, performance monitoring, and process improvement. - Knowledge of a consignment‑to‑cash sales cycle and multi‑platform selling environments. - Ability to collaborate cross‑functionally with regional and senior sales leaders. **Required Education & Certifications:** - Bachelor’s degree in business, management, or related field (or equivalent experience). - Minimum 3 years in customer service, account support, or sales with proven team‑leadership experience.