Merge IT

About the Company

Merge IT is an award-winning professional services firm dedicated to empowering business worldwide through tailored staffing and IT solutions. Our all-encompassing services tackle Professional & Consulting Services, Data Center & Migration Services, and IT Managed Services. We've developed proprietary systems and processes that increase our clients' efficiency and success, allowing them to directly focus on their specialties and maximize results. Merge IT's people-first approach is deeply rooted in its self-starter beginnings and enterprising philosophy; promoting an engaging environment that allows us to connect with you beyond a transactional experience. Our mission is to elevate you or your company as an industry leader, while we seamlessly function as an extension of your team.

Listed Jobs

Company Name

Merge IT

Job Title

Information Technology Support Engineer

Job Description

**Job Title**: Information Technology Support Engineer **Role Summary**: Provide deskside IT support including hardware troubleshooting, software deployment, and end-user technical assistance. Collaborate remotely and document incidents using ITSM tools to ensure operational efficiency. **Expactations**: Problem-solving skills, customer service orientation, basic network diagnostics proficiency, and clear communication with users and remote teams. **Key Responsibilities**: - Deliver deskside support for end-users (IMAC activities). - Reimage and deploy PCs during refreshes or repairs. - Troubleshoot and replace desktop hardware, laptops, and peripherals. - Assist with Office 365 applications and Windows OS issues. - Document incidents, service requests, and resolutions using ServiceNow or similar ITSM platforms. - Collaborate with remote teams to resolve complex technical issues. - Perform basic switch power checks and console session setup. - Maintain timely, professional communication with users and team leads. **Required Skills**: - Windows desktop environment support. - Office 365 deskside expertise. - Device imaging, reimaging, and deployment practices. - Problem-solving and customer service capabilities. **Required Education & Certifications**: No specific requirements.Preferred certifications: CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation.

Winona, United states

On site

10-11-2025