Skills

Communication ServiceNow Problem-solving Customer Service Windows

Job Specifications

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Winona, MN. Please see below for full details-

Job Notes:

-- 6+ month contract / extensions and perm conversion are possible but not guaranteed.

-- Onsite in Winona, MN 55987

-- Schedule = Monday – Friday / 8a-4:30p ET

-- Drug & Background required.

Pay Rate = $24-25 w2 per hour plus benefits

Nice to have skills from the client: ‘Best Buy Geek Squad’ type skills, Asset Management, AV/ Conference room, Printers, and Mobility OS.

Key Responsibilities:

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills

Nice to Have:

Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)

Certifications:

Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?

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About the Company

Merge IT is an award-winning professional services firm dedicated to empowering business worldwide through tailored staffing and IT solutions. Our all-encompassing services tackle Professional & Consulting Services, Data Center & Migration Services, and IT Managed Services. We've developed proprietary systems and processes that increase our clients' efficiency and success, allowing them to directly focus on their specialties and maximize results. Merge IT's people-first approach is deeply rooted in its self-starter beginning... Know more