- Company Name
- Mindlance
- Job Title
- ServiceNow Developer
- Job Description
-
Job Title: ServiceNow Developer
Role Summary: Experienced ServiceNow developer/architect with over 8 years in software design, development, testing, and requirements management, and 5+ years of hands‑on ServiceNow development and administration. Proven ability to design, develop, and implement enterprise ServiceNow solutions across ITSM, CSM, CMDB, ITOM, and SOM modules, integrating with APIs, custom applications, and third‑party systems. Adept at performance optimization, scalability, and security, while mentoring teams and collaborating with architects, product owners, and agile stakeholders.
Expactations: Deliver scalable, secure, and efficient ServiceNow solutions that meet business objectives. Provide technical mentorship, conduct code reviews, and share knowledge across teams. Translate complex requirements into robust designs and ensure compliance with industry best practices.
Key Responsibilities:
- Design, develop, and implement ServiceNow applications, business rules, client scripts, workflows, and integrations.
- Perform customizations, performance tuning, and troubleshooting to optimize system functionality.
- Build and maintain REST/SOAP APIs, manage data integration with external systems, and oversee API lifecycle.
- Develop and maintain CI/CD pipelines (Git/Bitbucket, Jenkins, automated testing).
- Collaborate with architects, product owners, scrum masters, and stakeholders to capture requirements and provide technical guidance.
- Mentor junior developers, review code, and promote knowledge sharing.
- Ensure security compliance (LDAP, SSO, cloud IAM) and adherence to governance standards.
- Participate in architecture reviews, prototyping, and global deployment activities.
Required Skills:
- ServiceNow: ITSM, CSM, CMDB, ITOM, SOM, scoped applications, business rules, client scripts, workflow, UI policies.
- Development: JavaScript, Python, C, XML, JSON, REST APIs, SOAP web services.
- Databases: SQL, Oracle, MongoDB, PostgreSQL, Cloud DBs.
- Integration & API Management: API design, OData, ServiceNow IntegrationHub.
- Agile & DevOps: SDLC, Scrum, Agile, CI/CD, Git, Jenkins, automated testing (TDD/BDD).
- Cloud: AWS, Azure fundamentals (IaaS/PaaS).
- Security & Identity: LDAP, SSO, IAM, secure coding practices.
- Communication: Strong written and verbal skills, stakeholder liaison.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CSIS) – ITSM, ITOM, or CSM (preferred).
- Optional: Agile certification (CSM, PMI‑ACP) and DevOps certification (e.g., DevOps Foundation).