- Company Name
- Lumen Solutions Group Inc.
- Job Title
- ServiceNow Analyst
- Job Description
-
Job Title: ServiceNow Analyst
Role Summary:
Design, implement, and optimize ServiceNow CMDB, ITOM, ITAM, and Service Mapping to deliver accurate configuration data, integrated asset lifecycle, and comprehensive service dependency maps, enhancing operational resilience and service visibility.
Expectations:
- Own CMDB health, completeness, correctness, and compliance.
- Ensure data certification, identification & reconciliation (IRE), and data governance.
- Align CMDB with CSDM v3/v4 and support change control for CIs.
- Drive discovery, mapping, and integration across on‑prem and cloud platforms.
Key Responsibilities:
- Model CMDB, create CI classes, define relationships, and align with CSDM.
- Manage CMDB health metrics, data certification, and data governance policies.
- Conduct Discovery (patterns, probes, MID Server), Service Mapping (top‑down/traffic‑based), and event correlation.
- Administer ITAM: HAM (normalization, models, stockrooms, reclamation) and SAM (normalization, publisher packs, entitlements, compliance, reclaim).
- Integrate with SCCM/MECM, Intune/Jamf/Tanium, vCenter, AWS, Azure, GCP, Service Graph Connectors, Import Sets, Transform Maps, REST/SOAP, IntegrationHub.
- Create and maintain documentation, runbooks, and governance standards.
- Facilitate stakeholder workshops and collaborate cross‑functionally.
Required Skills:
- ServiceNow CMDB & Configuration Management.
- CMDB modeling, CI classes, relationships, CSDM v3/v4.
- CMDB health management, data certification, IRE, data governance.
- ServiceNow ITOM: Discovery patterns, MID Server, Service Mapping.
- Event correlation (knowledge a plus).
- ServiceNow ITAM: HAM Pro, SAM Pro, asset-CI alignment, compliance, reclamation.
- Integration expertise: SCCM, Intune, Jamf, Tanium, vCenter, AWS/Azure/GCP discovery, Service Graph Connectors, Import Sets, Transform Maps, REST/SOAP, IntegrationHub.
- Documentation, runbook creation, stakeholder facilitation, collaborative teamwork.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified System Administrator (CSA) required; certifications in CMDB, ITOM, ITAM, or related modules preferred.
Washington, United states
Hybrid
28-01-2026