Job Specifications
JOB DESCRIPTION:
A ServiceNow CMDB Analyst who can design, implement, and optimize the CMDB with ITOM, ITAM (HAM & SAM), and Service Mapping, ensuring accurate configuration data, asset lifecycle integration, and service dependency maps to improve operational resilience and service visibility.
Must‑have Skills (core)
ServiceNow CMDB & Configuration Management
CMDB modeling, CI classes, relationships, CSDM alignment (v3/v4)
CMDB Health (completeness, correctness, compliance), Data Certification
Identification & Reconciliation (IRE) and data governance
ServiceNow ITOM
Discovery (patterns, probes/sensors, credentials, schedules, MID Server)
Service Mapping (top‑down/traffic-based, patterns, entry points, app dependency mapping)
Event correlation knowledge is a plus
ServiceNow ITAM
HAM Pro: normalization, models, stockrooms, reclamation
SAM Pro: normalization, publisher packs, entitlements, compliance, reclaim
Alignment of asset records with CMDB CIs and lifecycle
Integrations / Data sources
SCCM/MECM, Intune/Jamf/Tanium, vCenter, AWS/Azure/GCP (cloud discovery, tags)
Service Graph Connectors, Import Sets/Transform Maps, REST/SOAP, IntegrationHub
Governance & Outcomes
CMDB standards, data quality rules, change control for CIs, service visibility
Documentation, runbooks, stakeholder workshops; collaborative working style
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
About the Company
Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients.
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