Skills

ServiceNow Configuration Management Azure ETL Processes

Job Specifications

ServiceNow CMDB Administrator

6+ Months to Hire

100% Remote

As the ServiceNow CMDB Administrator, you serve as the librarian of the IT ecosystem, owning the accuracy, health, and integrity of the data that represents every server, application, and device across the enterprise. While platform administrators focus on how ServiceNow runs, this role ensures the Configuration Management Database (CMDB) reliably reflects the real-world IT environment. You will design, implement, and maintain the ServiceNow CMDB, ensuring Configuration Management processes deliver a trusted, auditable, and logically modeled view of infrastructure aligned to CSDM best practices.

RESPONSIBILITIES:

Own and monitor the CMDB Health Dashboard, addressing issues related to Completeness, Compliance, and Correctness
Identify and remediate duplicate and orphaned CIs using Duplicate Identification and Remediation (DIR) tools
Establish and enforce data standards, naming conventions, and CI class governance
Utilize CMDB Workspace and Data Manager to manage and maintain high-quality CI data
Partner closely with CI owners to validate accuracy and lifecycle alignment
Configure, manage, and troubleshoot ServiceNow Discovery schedules to ensure automated, accurate infrastructure mapping
Oversee the Identification and Reconciliation Engine (IRE) and IntegrationHub / ETL processes
Ensure integrations from external data sources (e.g., SCCM, Jamf, Azure) reconcile cleanly without introducing duplicate or inconsistent CI records
Support Service Mapping and Discovery Pattern development as needed
Lead and support CMDB audits, validating alignment between physical infrastructure and ServiceNow records
Enforce Configuration Management best practices and continuous improvement

REQUIREMENTS:

Strong hands-on experience administering ServiceNow CMDB
Deep understanding of the cmdb_ci table hierarchy and Common Service Data Model (CSDM)
Proven experience with ServiceNow Discovery, Service Mapping, and IRE
Experience supporting or integrating with asset data sources and external systems
Familiarity with IT Asset Management concepts (HAM & SAM experience strongly preferred)
ServiceNow Certified System Administrator (CSA) — Required

About the Company

Amtex Systems was officially started in 1997 by Sunny Pokala with its headquarters in Wall Street, New York, and currently has offices across four continents. The organization provides specialized technical services and digital solutions in software development, online media, business intelligence, mobile applications, cybersecurity, and talent management. We specialize in generating, preserving, and measuring long-term value for our clients, people, and society. Amtex has formed long-lasting relationships with prominent IT... Know more