- Company Name
- HealthHarmonie
- Job Title
- End User Computing (EUC) & Onsite Support Engineer
- Job Description
-
**Job Title**
End User Computing (EUC) & Onsite Support Engineer
**Role Summary**
Provide hands‑on 1st/2nd line technical support for end‑user devices, Microsoft 365, and related infrastructure on client premises. Configure and maintain laptop/desktop builds, mobile devices, and peripheral hardware. Act as primary onsite point of contact, liaise with third‑party vendors, and ensure compliance with IT policies and cybersecurity controls.
**Expectations**
- Deliver prompt, high‑quality support to clinicians, administrators, and operational staff.
- Manage device lifecycle from procurement to retirement, including imaging, deployment, and troubleshooting.
- Maintain accurate ticketing, documentation, and asset records.
- Escalate complex issues to appropriate support tiers or vendors.
- Contribute to SOP development and continuous improvement initiatives.
**Key Responsibilities**
- Serve as onsite POC for technical support via phone, email, and ticketing system.
- Diagnose and resolve Windows, macOS, Microsoft 365, and peripheral issues.
- Provision, configure, and deploy laptops, desktops, mobile devices, and accessories.
- Manage onboarding/off‑boarding, account creation, permissions, and licences.
- Support remote & field users – troubleshoot VDI and VPN services.
- Build, image, and test devices using Autopilot, MDT, Intune, or MDM platforms.
- Provide break‑fix support for Windows/macOS devices; manage encryption (BitLocker, etc.).
- Assist in installation and troubleshooting of enterprise applications.
- Deploy hardware refreshes, new site enablements, and clinical expansions.
- Coordinate with vendors for EUC, printer, infrastructure, and telecom solutions.
- Maintain compliance with IT security, data protection, and asset lifecycle policies.
- Participate in system upgrades, IT projects, and business change initiatives.
- Contribute to SOPs, technical documentation, and best‑practice guides.
**Required Skills**
- Proven EUC, desktop support, or IT support technician experience.
- Strong knowledge of Windows 10/11, Microsoft 365, and enterprise applications.
- Experience with device builds, imaging, and MDM (Intune preferred).
- Ability to diagnose hardware, software, and connectivity issues.
- Basic networking skills (LAN/WAN, DNS, DHCP, TCP/IP, Wi‑Fi, VPN).
- Active Directory user and device management expertise.
- Proficient with IT service management tools (ticketing, asset management).
- Excellent communication, customer service, and vendor liaison skills.
- Independent, self‑directed, and able to manage multiple priorities onsite.
**Required Education & Certifications**
- High‑school diploma or equivalent; further IT qualification preferred.
- CompTIA A+ / Network+ / ITIL Foundation or equivalent recommended.
- Experience working in regulated environments (healthcare, public sector) is a plus.
- Exposure to SCCM/ConfigMgr deployments, Azure AD, Exchange Online, or cloud tools encouraged.
Birmingham, United kingdom
On site
10-12-2025