Job Specifications
Location: Onsite (no remote working)
Organisation: Medinet Group
About HealthHarmonie
Medinet Group-is a dynamic healthcare organisation delivering high-quality clinical services across the UK. Through close collaboration across our integrated businesses (Medinet and HealthHarmonie), we support NHS and healthcare partners to improve patient care, reduce waiting times, and deliver innovative community-based healthcare solutions. As we continue to expand into new clinical specialties and international markets, we offer significant opportunities for professional development and career growth.
Job Purpose
To provide high-quality onsite technical support across Medinets operational environment. The EUC & Onsite Support Engineer will deliver hands-on support for end-user devices, infrastructure components, and datacentre activities while ensuring continuity of IT services for clinicians, administrators, and operational teams.
The role combines 2nd line support, EUC expertise, hands on onsite duties, and vendor coordination, ensuring reliable and secure IT operations across the organisation.
Key Responsibilities
End User & Service Desk Support
Serve as the primary onsite point of contact (POC) for technical support
Provide 1st/2nd line support for users via phone, email, and ticketing system
Diagnose and resolve issues related to Windows OS, Microsoft 365, applications, printers, and peripherals
Provision, configure, and deploy laptops, desktops, mobile devices, and accessories
Support onboarding/offboarding including account creation, permissions, and licences
Support remote and field users, including troubleshooting VDI and VPN services
Maintain accurate documentation, incident records, and asset information
EUC Systems & Device Management
Deliver hands-on support for device builds, imaging, and testing (Autopilot, MDT, MDM)
Support Intune/Azure-based device and application management
Provide break/fix support for Windows and macOS devices
Support BitLocker or equivalent encryption technologies including key recovery
Assist with installation and troubleshooting of enterprise applications
Hands On, Onsite Infrastructure Support
Support rollouts for hardware refresh, new site enablement, or clinical expansion
Liaise with third-party vendors for EUC, printers, infrastructure, and telecoms
Preferred: basic familiarity with Palo Alto firewalls and network/security troubleshooting
Operational Support & Governance
Ensure compliance with IT policies, cybersecurity controls, and data protection standards
Support inventory and asset lifecycle management
Participate in IT projects, system upgrades, and business change initiatives
Escalate complex issues to 2nd/3rd line teams or external vendors as appropriate
Contribute to the creation of SOPs, technical documentation, and best practice guides
Essential Skills & Experience
Proven experience in EUC, Desktop Support, or IT Support Technician roles
Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard enterprise applications
Hands-on experience with device builds, imaging, and MDM platforms (Intune preferred)
Ability to diagnose and resolve hardware, software, and connectivity issues
Basic networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP, Wi-Fi, VPN)
Experience with Active Directory user and device management
Strong communication and customer service skills
Ability to work independently onsite and manage multiple priorities
Familiarity with IT service management tools
Desirable Skills
CompTIA A+ / Network+ / ITIL Foundation or equivalent
Experience with Azure AD, Exchange Online, and cloud-based tools
Experience working in a regulated environment (healthcare, public sector, finance)
Exposure to SCCM/ConfigMgr deployment or automated OS build processes
Basic understanding of Palo Alto firewalls and network security concepts
Key Attributes
Calm, professional, and resilient under pressure
Strong attention to detail with a process-driven approach
Excellent stakeholder and vendor management skills
Adaptable and willing to learn emerging technologies
Discreet and trustworthy when handling sensitive or confidential information