Job Specifications
Role: IT Technical Support Engineer
Location: Site-based with regular travel to construction sites in London.
Overview:
Hands-on support role delivering Level 2 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.
Key Responsibilities:
Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment
Troubleshoot user issues including account access, hardware faults, and network connectivity
Support site IT setups, including server maintenance and racking infrastructure
Maintain asset inventories and liaise with vendors for warranty repairs
Log, prioritise, and resolve incidents using ServiceNow in line with SLAs
Contribute to knowledge base (KB) and continuous improvement initiatives
Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance
Perform on-site support across the region and escalate complex issues where needed
Technical Environment:
Windows 10/11, macOS, Microsoft Office
Active Directory, Exchange, Azure AD, Intune, MDM
Cisco Meraki, SOE/imaging tools, CMDB
AV support (e.g., Teams Meeting Rooms, projectors)
ServiceNow, Asset & License Management
Requirements:
2–3+ years in technical/EUC support roles, ideally in large, multisite environments
Strong communication and stakeholder engagement skills (technical and non-technical)
Culture Fit:
Best suited to candidates who are practical, enthuasiastic, social, and happy to be in an on-site environment!
About the Company
La Fosse is on a mission to help our customers achieve their ambitions, working by their side to create a total talent solution from the classroom to the boardroom. Our vision is simple: to lead by example to achieve a change in the standards of care within our industry.
We partner with our customers to build solutions for their business and people challenges, leveraging our recruitment, academy, solutions, and executive search offerings. Our expert teams work at all levels on a permanent, contract, interim, and executive ...
Know more