- Company Name
- ITR Group
- Job Title
- ServiceNow Engineer (
- Job Description
-
**Job Title**
ServiceNow Engineer – SailPoint Integration
**Role Summary**
Tech lead responsible for designing, building, and maintaining ServiceNow modules and integrating them with SailPoint Identity Security Cloud (ISC) in regulated healthcare settings. Focuses on automating identity lifecycle, service catalog provisioning, and compliance workflows to support 24/7 patient care operations.
**Expectations**
* Deliver secure, compliant ServiceNow‑SailPoint solutions with minimal downtime.
* Translate clinical and operational requirements into scalable automated processes.
* Maintain high service availability for critical systems such as EHR/EMR and imaging platforms.
* Align all work with HIPAA, HITRUST, and SOC2 audit requirements.
**Key Responsibilities**
* Configure and enhance ServiceNow modules (ITSM, ITOM, HRSD, CMDB).
* Design, develop, and optimize REST/SOAP and SCIM integrations between ServiceNow and SailPoint ISC.
* Integrate SailPoint ISC with the ServiceNow Service Catalog for automated access requests, approvals, and provisioning.
* Build and refine identity lifecycle processes (joiner, mover, leaver) for clinicians and staff.
* Support access workflows for clinical systems (EHR/EMR, imaging, pharmacy).
* Troubleshoot identity, workflow, and integration issues with minimal impact on patient care.
* Collaborate with IAM, Security, HR, Clinical Informatics, and IT operations to streamline governance.
* Create and maintain integration diagrams, documentation, and compliance artifacts.
* Participate in roadmap planning for identity automation and ServiceNow platform maturity.
**Required Skills**
* 3‑5+ years of ServiceNow administration/development in regulated environments.
* Proven experience integrating ServiceNow with SailPoint ISC (identity lifecycle, API, service catalog, access governance).
* Strong knowledge of healthcare IAM (role‑based access, provider onboarding/offboarding, least‑privilege).
* Proficiency in JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, event‑driven workflows.
* Ability to translate clinical/operational needs into automated solutions.
* Familiarity with Azure AD, SSO, MFA, SAML, OAuth, SCIM.
* Experience supporting EHR platforms (Epic, Cerner, Meditech) and healthcare audit processes.
**Required Education & Certifications**
* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
* ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
* SailPoint ISC or IdentityIQ certification or equivalent advanced experience preferred.
---
Minneapolis, United states
On site
Mid level
28-01-2026