Job Specifications
We’re seeking an experienced ServiceNow Engineer with strong hands-on expertise integrating SailPoint Identity Security Cloud (ISC) into enterprise environments, ideally within healthcare or other regulated industries.
This role plays a critical part in enabling secure, compliant, and automated access across a 24/7 patient care organization. You will focus heavily on ServiceNow and SailPoint ISC integrations, Service Catalog automation, identity lifecycle management, and access provisioning for clinical and operational teams.
You’ll collaborate closely with IAM, Security, HR, Clinical Informatics, and IT Operations to modernize identity workflows and reduce manual effort while supporting mission critical healthcare systems.
Key Responsibilities:
• Configure, maintain, and enhance ServiceNow modules including ITSM, ITOM, HRSD, and CMDB
• Design, build, and optimize integrations between ServiceNow and SailPoint ISC using REST/SOAP APIs, SCIM provisioning, and event-driven automation
• Integrate SailPoint ISC with the ServiceNow Service Catalog to enable automated access requests, approvals, and provisioning
• Build and refine identity lifecycle processes (joiner, mover, leaver) to ensure timely and compliant access for clinicians and staff
• Support access workflows for clinical systems such as EHR/EMR, imaging, and pharmacy platforms
• Troubleshoot identity, workflow, and integration issues across ServiceNow and SailPoint with minimal disruption to patient care operations
• Partner with IAM, Security, HR, Clinical Informatics, and IT teams to streamline governance and reduce manual processes
• Maintain documentation, integration diagrams, and compliance artifacts supporting HIPAA, HITRUST, and SOC2 audits
• Participate in roadmap planning for identity automation and ServiceNow platform maturity
Required Qualifications:
• 3 to 5+ years of ServiceNow administration or development experience in healthcare or regulated environments
• Hands-on experience integrating ServiceNow with SailPoint ISC, including
– Identity lifecycle management
– API-based integrations
– Service Catalog integration
– Access modeling and governance
– Automated provisioning and deprovisioning
• Strong understanding of healthcare IAM concepts such as role-based access, provider onboarding/offboarding, and least-privilege access
• Proficiency with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and event-driven workflows
• Ability to translate clinical and operational needs into scalable automated solutions
Preferred Qualifications:
• ServiceNow CSA, CAD, or CIS certifications
• SailPoint ISC or IdentityIQ certification or advanced experience
• Experience supporting EHR platforms such as Epic, Cerner, or Meditech
• Familiarity with HIPAA, HITRUST, and healthcare audit processes
• Experience with Azure AD, SSO, MFA, SAML, OAuth, and SCIM
• Background in healthcare security operations or clinical IT