Q8

www.Q8.be

1 Job

1,983 Employees

About the Company

As a global company, Q8 is one of the top energy providers in Europe. With close to 5.000 service stations in Europe, of which over 700 in the Benelux region, operating under the brands Q8, Q8 easy and Tango. The main offices in the Benelux are situated in Antwerp (B) and Rotterdam (NL). In Belgium, Q8 also has a strong network of over local 'Shop&Go' convenience stores together with Delhaize, Panos and Starbucks by Selecta. Our loyalty program Q8 smiles grants our customers free Smiles each time they fuel or shop, to save up for nice gifts. Additionally, Q8 has a highly advanced blending plant for lubricants (Q8Oils) in Antwerp and a state of the art research facility at Europoort (NL). International Diesel Services (IDS) focuses on stations for long-haul transport while Q8Aviation offers airport fueling services at international and regional airports. But we don't stop there: Q8 has embarked on a transformation journey from a traditional petroleum player to a Sustainable Mobility Player. Q8 expands its current business by offering sustainable fuels and innovative services to the customer, reshaping the mobility of the future. Q8 has invested in new services such as mobile fueling, E-mobility and Mobility. And will continue to innovate and invest in future-oriented opportunities that make every customer journey more sustainable. Q8. your drive, our future.

Listed Jobs

Company Name: Q8
Job Title: Customer Service & Admin Team Leader East
Job Description: **Job Title** Customer Service & Admin Team Leader (East) **Role Summary** Lead a high‑performing customer service and administrative team, ensuring smooth daily operations, high data accuracy, and exceptional customer experience. Align team activities with long‑term organizational goals and continuously improve processes through collaboration with cross‑functional partners. **Expectations** - Deliver consistent, error‑free customer service and administrative support. - Coach team members to grow skills and foster a collaborative culture. - Use data and performance metrics to drive decision‑making and process enhancements. - Maintain effective communication with stakeholders and manage customer issues with professionalism. **Key Responsibilities** - Supervise daily administrative and customer service operations. - Monitor data accuracy and enforce efficient work methods. - Handle customer complaints and issues, modeling effective resolution techniques. - Prepare and present regular performance reports to senior management. - Identify process gaps, propose improvements, and work with other departments to implement changes. - Manage credit‑related tasks, ensuring timely and accurate execution. - Stay current on industry trends, collaborate with IT to adopt new tools and systems. - Organize coaching, training, and development programs to enhance team capabilities. - Promote a positive team culture and support continuous improvement initiatives. **Required Skills** - Team leadership and coaching experience in a customer‑focused environment. - Strong analytical and problem‑solving abilities. - Proficiency with CRM systems and administrative tools. - Excellent communication and interpersonal skills. - Ability to remain calm under pressure and navigate challenging situations. - Experience with customers from Eastern Europe and a diverse international setting. - Fluency in English; additional Eastern European language proficiency is a plus. **Required Education & Certifications** - Master’s degree in Business, Management, or a related field (or equivalent experience). - 2–3 years of leadership experience within customer‑service or administrative roles.