Skills

Leadership Customer Service CRM Training Coaching Team Leadership Process Improvement Team Development

Job Specifications

Lead with purpose. Drive customer service forward.

Antwerp | Full-time

At Q8Truck, customer experience starts with you. As Customer Service & Admin Team Leader East, you lead a high-performing team that keeps our operations running smoothly and our customers supported every step of the way.

You ensure quality service, coach your team to grow, and turn improvements into real impact. You connect people, processes and purpose—aligning your team’s work with Q8Truck’s long-term goals.

Your challenge

Team Leadership and Customer Service

As a team leader, you ensure the smooth operation of daily administrative processes within customer service. You monitor the accuracy of data processing and ensure efficient work methods. In case of complaints and issues, you act as a role model for effective interaction.

Reporting and Process Optimization

You prepare periodic reports for management on the team’s performance. You identify improvement points in work processes and collaborate with other departments to continuously optimize customer service and administrative processes.

Credit Management

You ensure the efficient and accurate execution of credit management and follow-up tasks assigned to your team.

Technological Integration and Process Improvement

You stay up to date with the latest developments in administration and customer service. You collaborate with IT to implement new systems and tools.

Leadership and Team Development

As a team leader, you coach and support team members to enhance their skills and maximize their potential. You organize training and provide the knowledge and tools to succeed. Additionally, you contribute to a positive and collaborative team culture.

Who You Are

You hold a master’s degree in business, management or a related field—or equivalent experience.
You have 2 to 3 years of experience in a leadership role within a customer-focused environment.
You’re analytical, customer-minded and solution-driven.
You stay calm under pressure and lead your team through challenges.
You’re comfortable with CRM and admin tools.
You enjoy helping others grow and improve the way things work.
You bring valuable experience working with internal and/or external customers from Eastern Europe, and energized by working in a diverse, international setting
You speak fluent English. Any additional (Eastern) European language is a bonus.

What’s In It For You

A solid salary in your account — topped up with eco and meal vouchers, bike leasing, hospitalisation and pension insurance, holiday and year-end bonuses, a performance bonus, and a company phone with a subscription
46 fully paid holidays per year—for a healthy work-life balance
A flexible hybrid work setup: from home or from our Antwerp office
An inspiring workplace with all tools provided: laptop, headset, ergonomic office setup
A culture where wellbeing matters: sports, social clubs, team events and the BeWell program
Opportunities to learn, grow and take the lead—through coaching and tailored training
A place where your ideas and initiative help shape the future of Q8Truck

Ready to lead the way?

Click ‘Apply’ and send us your CV. Within a few days, you’ll hear whether we’re inviting you for a first conversation. After that, you’ll meet some of your future colleagues and explore whether Q8Truck is the right place for your next step.

Apply now!

About the Company

As a global company, Q8 is one of the top energy providers in Europe. With close to 5.000 service stations in Europe, of which over 700 in the Benelux region, operating under the brands Q8, Q8 easy and Tango. The main offices in the Benelux are situated in Antwerp (B) and Rotterdam (NL). In Belgium, Q8 also has a strong network of over local 'Shop&Go' convenience stores together with Delhaize, Panos and Starbucks by Selecta. Our loyalty program Q8 smiles grants our customers free Smiles each time they fuel or shop, to save u... Know more