GUTENBERG

About the Company

Dans un monde du retail en pleine mutation, où l’efficacité des opérations repose sur un mix de moyens en évolution permanente, où l’expérience client doit être sans cesse enrichie et réinventée, où réactivité et agilité sont indispensables pour faire la différence, nous avons plus que jamais besoin d’être libre ! Avec Gutenberg, filiale à 100% du réseau mondial OMNICOM/DDB, gagnez en liberté d’action avec l’offre la plus large et la plus ouverte pour les acteurs du retail. 3 pôles d’expertise qui interagissent pour répondre à l’ensemble de vos besoins : Conseil & création avec l’agence Hey Joh ! Production : Assets digitaux & print, Content factory (photo, vidéo, 3D, images IA…) Packaging : solution formatée pour les enjeux propres au retail VIVE LE RETAIL LIBRE !

Listed Jobs

Company Name

GUTENBERG

Job Title

Directeur·trice de groupe de clientèle

Job Description

Job Title: Group Client Director Role Summary: Lead strategic account management and client service across multiple sites, guiding a team of account and project managers to deliver cross‑media campaigns for large‑account clients. Expectations: Deliver growth through upsell and new business opportunities, maintain high client satisfaction, manage budgets and timelines, and drive operational excellence within a profit‑center framework. Key Responsibilities: - Develop and execute client positioning and influence strategies; - Conduct weekly client meetings and ongoing relationship maintenance; - Identify and secure upsell and expansion opportunities; - Coordinate internal expertise, oversee campaign implementation, ensure quality, budget control, and deadline adherence; - Prepare and present client reporting and participate in renewal RFP responses; - Contribute to new business pitches and recommendations; - Manage, coach, and grow a dispersed team of account directors and project managers; - Collaborate with the commercial director on steering committee activities. Required Skills: - Proven 5+ years in senior account management for large‑account, complex projects; - Strong business development, upselling, and lobbying capabilities; - Strategic thinking, project oversight, and profitability management; - Excellent communication, client‑centric relationship building, and cross‑functional team leadership; - High autonomy, English fluency, and ability to coordinate across multiple sites. Required Education & Certifications: - Graduate of a recognized business, marketing, or engineering school; - Valid qualifications in account or project management (e.g., PMP, CSM) preferred.

Boulogne-billancourt, France

On site

03-11-2025