GOYARD SERVICES

www.goyard.com

1 Job

657 Employees

About the Company

Goyard, malletier et maroquinier depuis 1853, est une maison familiale et indépendante qui emploie plus de 1500 personnes à travers le monde. Référence dans le secteur du luxe et de l’artisanat français, elle incarne un savoir-faire traditionnel et cultive un savoir-être reposant sur des valeurs d’authenticité, de transmission et d’excellence. Résolument intemporelle et à l'écart des tendances éphémères, la Maison Goyard s’inscrit dans la modernité tout en pérennisant un héritage patrimonial et un style unique. Un défi des plus inspirant et exigeant, relevé jour après jour par des collaborateurs talentueux, qui partagent tous une même passion pour leur métier. La Maison Goyard a à cœur de valoriser les talents : de la singularité de chacun naît la richesse de ses équipes. A leather goods and trunk maker since 1853, Goyard is an independent, family-owned business that employs over 1500 people throughout the world. A reference in the world of luxury and French high craftsmanship, it stands for traditional savoir-faire while cultivating a corporate ethic that places authenticity, transmission and excellence as its core values. While perpetuating its cultural heritage and unique style, Maison Goyard embraces the future and favours timeless quality over fleeting trends ; an inspiring challenge that is being taken up on a daily basis by talented team members, all of whom share the same passion for their work. At Maison Goyard, we make a point of highlighting the skills of our workforce, knowing full well that our creative wealth lies in the talent and experience of each individual.

Listed Jobs

Company Name: GOYARD SERVICES
Job Title: Chef de Projets CRM Monde - (F/H)
Job Description: **Job title** Chef de Projets CRM Monde (F/H) **Role Summary** Global CRM Project Manager charged with defining, coordinating, and executing the international CRM strategy and roadmap, primarily on Salesforce, while ensuring alignment with local market needs and enhancing the customer experience through clienteling and retail tools. **Expactations** - Deliver a continuous CRM roadmap that meets evolving business requirements. - Own the development lifecycle from scope to deployment. - Lead cross‑functional coordination across IT, Digital, Retail, and regional CRM teams. - Champion change management, training, and adoption of CRM solutions. - Provide regular reporting on progress, performance, and impact. **Key Responsibilities** - Define and prioritize Salesforce evolutionary roadmap; scope, plan, and monitor development. - Partner with technical teams and external vendors to guarantee a fit‑for‑purpose CRM platform. - Ensure continuous improvement and quality assurance of CRM functions. - Coordinate SFMC rollout and performance monitoring with engagement & intelligence teams. - Oversee SFSC enhancements in collaboration with Service‑Customer project leads. - Drive deployment and continual improvement of clienteling & retail applications. - Manage training and support for retail staff on CRM tool usage. - Analyze tool effectiveness, propose optimizations, and track action plans. - Identify customer‑experience levers via CRM data and feature development. - Maintain a prioritized backlog and coordinate internal and external stakeholders. - Deliver regular status reports and dashboards to senior leadership. **Required Skills** - Minimum 5 years of professional CRM experience, including Salesforce. - Deep expertise in Salesforce configuration, custom objects, workflows, and integrations. - Strong analytical and Excel skills (pivot tables, VLOOKUP, advanced formulas). - Proven project management and change‑management capabilities. - Excellent communication, negotiation, and stakeholder‑management skills. - Fluency in English and French (written and oral). - Sensitivity to luxury industry standards and clienteling practices. **Required Education & Certifications** - Master’s degree (Bac+5) in Business, Information Systems, Marketing, or a related field. - Salesforce certifications preferred (e.g., Salesforce Administrator, Platform App Builder).