- Company Name
- Paragon IT Professionals
- Job Title
- Infrastructure Engineer
- Job Description
-
**Job Title:** Infrastructure Engineer
**Role Summary:**
Provide technical support and infrastructure services to business partners, handling queries via phone, email, and instant messaging. Deploy, maintain, and troubleshoot Windows‑based environments, Azure/Intune, virtual desktops, mobile devices, and proprietary applications. Contribute to projects such as asset management and hardware deployment based on performance.
**Expectations:**
- On‑site presence in the Des Moines, IA area (client site).
- Full‑time availability during standard business hours.
- Maintain accuracy, confidentiality, and professionalism in all interactions.
- Adapt to changing priorities and collaborate with stakeholders at all organizational levels.
**Key Responsibilities:**
- Respond to technical support requests (calls, emails, IMs).
- Install, configure, and support Windows PCs, laptops, iPads, and mobile devices.
- Manage Azure/Intune services and virtual desktop infrastructure.
- Assist with hardware asset tracking and deployment projects.
- Document issues, resolutions, and maintain knowledge base entries.
- Ensure compliance with security and confidentiality policies.
**Required Skills:**
- Proven experience in IT customer service, support, or troubleshooting (internship or professional).
- Strong problem‑solving, conceptual, and big‑picture thinking abilities.
- Excellent written and verbal communication; interpersonal skills to work with all staff levels.
- Solid planning, organizational, time‑management, and decision‑making capabilities.
- Familiarity with Windows OS, Microsoft Azure/Intune, Microsoft Office, virtual desktops, and mobile device management.
**Required Education & Certifications:**
- Bachelor’s degree (4‑year) in Computer Science, Information Technology, or a related field.
- No specific certifications mandated, but relevant Microsoft certifications (e.g., Azure Fundamentals, MCSA) are advantageous.
Des moines, United states
On site
12-09-2025