Nindô Group

About the Company

#cloud #cybersecuritynews #digital #superteam On est qui ? Un cabinet de conseil IT de nouvelle génération ! Notre Nindô ? Permettre à nos collaborateurs de s’épanouir pleinement, c’est permettre à nos clients d’assurer la réussite de leurs projets. Notre mission ? Accompagner nos clients Grands-Comptes dans leur stratégie de transformation, innovation et MCO avec comme seul fer de lance leur pleine satisfaction. L’organisation ? C’est 3 pôles d’expertises qui couvrent l’ensemble des fonctions IT et apportent des solutions adaptées à chaque environnement SI - FullOps Infrastructure - Coding Services - Pilotage 360° En bref ! Chez Nindô, nous sommes : • Passionnés et soucieux de l’épanouissement de nos chûnins (collaborateurs) • Guidés par une énergie collective et un véritable sens du service • Agile comme un ninja ….. Enfin presque

Listed Jobs

Company Name

Nindô Group

Job Title

Service Delivery Manager F/H

Job Description

**Job Title:** Service Delivery Manager (F/M) **Role Summary:** Oversee the delivery of security services to clients, ensuring data and IT system protection. Act as the primary point of contact for clients, managing quality, performance, and compliance of security operations center (SOC) services. **Expectations:** - Achieve agreed SLA metrics and continuously improve service delivery. - Deliver timely, data‑driven reports to clients and leadership. - Maintain high client satisfaction through quality, cost, and deadline adherence. **Key Responsibilities:** 1. Lead and supervise SOC service delivery to clients. 2. Draft service performance reports using KPI metrics for clients and management. 3. Conduct competitive and market analysis of security solutions. 4. Initiate and drive continuous improvement initiatives for security services. 5. Ensure overall coherence and alignment of security services across the portfolio. 6. Design and propose service structures and pricing models. 7. Oversee incident resolution, ensuring rapid remediation and SLA compliance. 8. Adjust processes to sustain and enhance performance metrics. 9. Foster strong client relationships and trust. **Required Skills:** - Fluency in English (spoken and written). - Strong communication and stakeholder relationship management. - Proactive, result‑oriented mindset with problem‑solving and incident management expertise. - Proficiency in project management tools (Jira, Trello, Asana). - Experience with IT service management tools (ServiceNow, BMC Remedy). - Advanced Excel and Microsoft Office skills. - Reporting and analytics tools (Power BI, Tableau). - Performance monitoring tools (New Relic, Datadog). - Solid understanding of IT and digital ecosystems. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Business Administration, or related field. - Relevant certifications in IT service management (ITIL), project management (PMP, Prince2), or cybersecurity are highly desirable.

Paris, France

Hybrid

21-10-2025