Phelix.ai

www.phelix.ai

2 Jobs

17 Employees

About the Company

Phelix provides a set of AI powered admin agents for care delivery workflows, including an Inbox Agent, Phone Agent, Outreach Agent and more. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and partners across North America.

Listed Jobs

Company Name: Phelix.ai
Job Title: Implementation Coordinator (SaaS)
Job Description: **Job Title:** Implementation Coordinator (SaaS) **Role Summary:** Coordinate end-to-end SaaS implementations for strategic healthcare clients, managing delivery schedules, stakeholder alignment, and process optimization to support digital transformation. **Expectations:** - Minimum 2+ years of SaaS implementation or software deployment experience. - Track record in managing complex projects with high-quality outcomes. - Strong technical understanding of cloud/SaaS platforms and system integrations. - Proven client-facing communication and relationship-building skills. - Healthcare industry familiarity. **Key Responsibilities:** - Oversee full-cycle SaaS implementation projects (planning, execution, post-launch support). - Collaborate with internal teams to align client requirements with delivery commitments. - Partner with cross-functional teams to refine service management and implementation processes. - Identify process improvements to scale implementation efficiency. - Build and maintain relationships with client stakeholders for successful adoption. **Required Skills:** - SaaS implementation and project management. - Cloud-based technology expertise. - Client relationship management. - Healthcare sector knowledge. - Process optimization and Agile methodology. **Required Education & Certifications:** - Bachelor’s degree in related field or equivalent experience. - Project management certification (PMP, Scrum, etc.) preferred.

Company Name: Phelix.ai
Job Title: Implementation Manager
Job Description: **Job Title:** Implementation Manager **Role Summary:** Lead and scale the customer implementation function for a SaaS healthcare automation platform. Own end‑to‑end delivery for key accounts, develop scalable processes and playbooks, and grow a high‑performance team of implementation specialists. **Expectations:** - Deliver successful implementations for enterprise‑level healthcare clients. - Build and continuously improve implementation processes, tools, and metrics. - Mentor and coach a growing team, fostering high‑quality delivery. - Collaborate closely with product, engineering, sales, and customer success to align customer needs with development. - Act as a trusted advisor to clients, guiding adoption of new technology and workflows. **Key Responsibilities:** - Manage full‑cycle implementation projects for key customers. - Define, document, and standardize scalable implementation processes and playbooks. - Lead, coach, and evaluate a team of implementation specialists. - Coordinate cross‑functional alignment with product, engineering, sales, and customer success. - Track implementation KPIs, produce reports, and recommend improvements. - Serve as a point of contact for client questions, escalations, and strategic guidance. **Required Skills:** - 5+ years in customer implementations, professional services, or customer success (SaaS or health‑tech). - Proven experience managing enterprise‑level healthcare implementations. - Strong project management: ability to juggle multiple customers, maintain timelines, and stay organized. - Leadership and mentoring experience, comfortable building and shaping a new function. - Excellent written and verbal communication; ability to build relationships with technical and non‑technical stakeholders. - Knowledge of healthcare IT or experience in the healthcare industry is a plus. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, Healthcare Administration, or related field. - PMP, SAFe, or similar project management certification is preferred.