Phelix.ai

www.phelix.ai

1 Job

17 Employees

About the Company

Phelix provides a set of AI powered admin agents for care delivery workflows, including an Inbox Agent, Phone Agent, Outreach Agent and more. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and partners across North America.

Listed Jobs

Company Name: Phelix.ai
Job Title: Customer Support Specialist (HealthTech)
Job Description: Job Title: Customer Support Specialist (HealthTech) Role Summary Provide first‑line support to healthcare organization users of an AI‑powered SaaS platform, resolving inquiries via email, chat, and phone, troubleshooting issues, and escalating complex problems while collaborating with product and operations teams to enhance user experience. Expectations - Deliver timely, empathetic, and solution‑oriented support in a remote, fast‑paced environment - Communicate clearly in professional language, translating technical concepts for non‑technical users - Independently manage workload, prioritize tickets, and maintain high customer satisfaction metrics Key Responsibilities - Respond to support requests (email, chat, phone) with clarity and care - Troubleshoot product issues, documenting steps and root causes - Escalate bugs or complex problems to relevant internal teams - Collaborate with product and operations to share feedback and suggest improvements - Contribute to internal knowledge bases and external help documentation - Monitor support trends and recommend process or product enhancements Required Skills - Prior experience in customer support or customer success at a tech/SaaS company - Preferred experience with healthcare customers or health‑tech products - Excellent written and verbal communication - Ability to translate technical concepts into user‑friendly language - Self‑directed, able to work independently in a remote‑first setting - Proficiency with support ticketing systems (e.g., Zendesk, Freshdesk) and standard office tools Required Education & Certifications - Bachelor’s degree or equivalent experience in a related field - No specific certifications required but customer support or technical support training is advantageous.

Toronto, Canada

Hybrid

26-01-2026