Skills

Communication Artificial Intelligence

Job Specifications

About Phelix

Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are growing fast, and work with some of the largest healthcare providers and partners across North America.

About the Role:

We’re looking for a Customer Support Specialist who is passionate about helping people and solving problems. You’ll be the first point of contact for our users—primarily healthcare organizations and professionals—providing support that’s timely, thoughtful, and solution-oriented.

What You’ll Do:

Respond to support inquiries via email, chat, and phone with clarity and care
Troubleshoot product issues and escalate bugs or complex problems to the appropriate teams
Collaborate with product and operations teams to share customer feedback and identify improvements
Contribute to internal knowledge bases and external help documentation
Monitor support trends and advocate for improvements in product or workflow

What We’re Looking For:

Prior experience in a customer support or customer success role at a tech or SaaS company
Experience working with healthcare customers or in health technology is strongly preferred
Excellent communication skills—clear, professional, and empathetic
Ability to grasp technical concepts and explain them in user-friendly terms
Comfortable working independently in a fast-paced, remote-first environment

Compensation

Range : $40,000 - $60,000

Vacancy status : This is a new role.

AI Disclosure : Phelix AI Inc. may use artificial intelligence (AI) tools to screen applicants for this position and help identify candidates whose skills and experience best match our core requirements. A human member of our team reviews all final candidates.

Posting Statement

At Phelix, we are an equal opportunity employer and value meaningful diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require assistance due to a disability applying for open positions, please reach out to people-ops@phelix.ai

Upon receiving an employment offer, you may be asked to undergo security screening including a criminal record check.

Phelix does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a valid signed agreement with Phelix AI Inc.

About the Company

Phelix provides a set of AI powered admin agents for care delivery workflows, including an Inbox Agent, Phone Agent, Outreach Agent and more. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and partners across North America. Know more