Skills

Communication Teamwork Problem-solving Customer Service Attention to detail Operating Systems Windows Organization Android

Job Specifications

Job Description:

Must have two years or more of formal education in Computer Science (or equivalent)

Minimum 5 years technical experience supporting hardware and stand-alone and networked applications in a large environment, including:

Windows, Mac, iOS and Android operating systems

Laptop and Printer troubleshooting and repair

Office productivity tools (document, spreadsheet and presentation software)

Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results

Knowledge of audio-video and video conference equipment is an asset

Experience using data analytic and automation applications is an asset

Other Skills

Strong analytical, problem-solving, time-management and interpersonal skills

A strong focus and demonstrated commitment for providing excellent customer service

An outstanding approach to teamwork, collaboration and communication

Understand ethical behavior and business practices and ensures own behavior and the behavior of others are consistent with these standards and align with the values of the organization.

Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

Ability to manage multiple priorities in the allocated time and meet deadlines.

Execute duties with significant attention to detail and maintain high quality standards.

Ability to work with minimal supervision

Communicates regularly and professionally with internal colleagues

Speak, listen and write in a clear, thorough and timely manner using appropriate and effective

communication tools and techniques.

About the Company

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more