SMARTPOINT

5 Jobs

160 Employees

About the Company

SmartPoint started its operations in 2005, providing integrated communication services to companies in various industries in order to generate or increase brand recognition in the SEE markets. Company's core strengths are: specialized team with multiple background experiences; integrated communication services (ATL/BTL/PR); digital skilled, regional approach (Romania, Serbia, Bulgaria, Croatia, Slovenia, Bosnia and Herzegovina); prestigious results and portfolio. The values we believe in are: partnership, intellectual honesty, responsibility, continuous improvement, innovation, multiculturalism. SmartPoint is the most important independent agency on the Romanian market according to Forbes Romania ranking released in September 2014. The Company is part of a ComUnity.pro an international network of experienced, well-established, independent local PR agencies specialized in tech communication, regardless the targeted media segment: general, business, social, environmental, radio and television, print, online or social media. SmartPoint develops its communication consultancy activities from the Bucharest headquarter and coordinates the communication strategy for its local clients from Belgrade and Sofia. The company represents a variety of clients from diverse fields such as e-commerce, technology, beauty, FMCG, retail, energy, medical services, pharmaceutical industry, banking & financial services, and logistics. The client portfolio includes market leaders such as eMAG (part of Naspers Group), CISCO, NVIDIA, Sony, UPS, Reckitt Benckiser, Playstation, KDF Energy, NOD, Banca Romaneasca, Hemofarm,

Listed Jobs

Company Name: SMARTPOINT
Job Title: ANALYSTE DE TEST ET VALIDATION - Expert F/H
Job Description: **Job Title:** Test and Validation Analyst - Expert **Role Summary** Responsible for testing and validating electronic invoice processing systems, ensuring accuracy, compliance, and seamless integration with external systems and internal applications. Requires technical autonomy and expertise in test strategy design and automation. **Expactations** Autonomous execution of testing activities, including interface validation, anomaly identification via logs, and strategic test planning. Strong analytical skills to interpret technical specifications and mapping files. **Key Responsibilities** - Develop and implement test strategies using standardized templates. - Create and maintain test documentation (test cases, scenarios, and reports). - Analyze interfaces, mapping files, and system flow definitions (SFD) for compliance. - Execute manual and automated test campaigns, track risks, and report progress. - Identify, document, and track anomalies, ensuring resolution alignment. - Collaborate with project leads and application owners to refine test environments and specifications. - Coordinate test teams as a test reference, updating test references and automating test coverage. **Required Skills** - Proficiency in SQL for database testing and query execution. - Experience with API testing tools (e.g., Postman). - Familiarity with test management tools: HP ALM, Jira Xray. - Technical understanding of mapping rules and interface contracts. - Ability to execute and debug automated test scripts (preference for automation experience). - Strong analytical skills for interpreting logs and system behaviors. **Required Education & Certifications** - ISTQB Foundation Certification. - Minimum bachelor’s degree in computer science or equivalent technical field.

Châtillon, France

On site

14-10-2025

Company Name: SMARTPOINT
Job Title: Data Scientist F/H
Job Description: **Job Title:** Data Scientist **Role Summary:** Apply data science and AI to optimize user experience and operational processes through predictive modeling, behavioral analysis, and data-driven strategies. **Expectations:** Minimum 4 years of experience in customer analytics, customer experience, or data science; advanced technical skills in data engineering and machine learning. **Key Responsibilities:** - Design and automate Power BI dashboards for user engagement, audience tracking, and KPI monitoring. - Conduct behavioral analytics to evaluate user acquisition, interaction, and advertising effectiveness. - Develop AI/ML models for audience prediction, churn mitigation, content recommendation, and generative AI-driven catalog enhancement. - Implement user segmentation, propensity scoring, and optimization of internal workflows. **Required Skills:** - Proficiency in SQL, Python, Spark, and GCP/BigQuery. - Experience in predictive modeling, churn analysis, recommendation systems, and generative AI. - Familiarity with digital analytics tools (e.g., Google Analytics). - Strong analytical capabilities and clear communication of insights. - Collaboration, curiosity, and independent problem-solving skills. **Required Education & Certifications:** - Master’s degree or higher in engineering, data science, or related fields.

Paris, France

Hybrid

22-10-2025

Company Name: SMARTPOINT
Job Title: Technicien Support Utilisateurs Confirmé F/H
Job Description: Job title: Senior User Support Technician (F/M) Role Summary: Provide advanced technical support to installers and end‑users, ensuring prompt resolution of incidents and maintenance of deployed IT solutions. Participate in the installation, configuration, and monitoring of equipment across retail locations. Expectations: Minimum 5 years in user support, systems/network support, or IT operations. Proven ability to meet SLA targets and follow ITIL procedures. Strong problem‑solving, teamwork and client service skills. Key Responsibilities: - Handle support calls from installers and end‑users. - Diagnose and resolve incidents at level 1–3 per SLA and escalation procedures. - Conduct on‑site or remote deployments and installations of hardware, software, printers, virtual environments, and network devices. - Maintain and update operating procedures and technical guidelines. - Monitor equipment health, perform software updates, and maintain reference data quality. - Enforce data security and backup policies. Required Skills: Technical: - Proficient with Windows OS, Active Directory, remote distribution tools, and monitoring platforms. - Solid knowledge of TCP/IP, LAN/WAN, VPN, and basic networking fundamentals. - Familiarity with virtualization technologies (VMware, Citrix) and ticketing systems (GLPI, ServiceNow, etc.). - Understanding of ITIL processes and SLA management. Soft: - Excellent client‑facing communication and service orientation. - Strong analytical and troubleshooting abilities. - Detail‑oriented, self‑directed, and collaborative team player. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). - Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Solutions Expert) are desirable.

Company Name: SMARTPOINT
Job Title: RESPONSABLE D'APPLICATION - SAP MM/SD - Expert (>10 ans) F/H
Job Description: **Job Title** SAP MM/SD Application Manager – Expert (10+ Years Experience) **Role Summary** Lead the strategic and operational evolution of SAP MM/SD applications, ensuring alignment with business needs, system integrity, and performance metrics. Act as primary liaison between business units, IT operations, and vendor teams, managing requirements, releases, testing, and support lifecycle. **Expectations** - Deliver continuous improvement of SAP MM/SD modules in a fast‑paced environment. - Drive end‑to‑end application lifecycle: requirements, specification, development support, testing, release, and post‑implementation review. - Maintain expert knowledge of SAP MM/SD, release roadmaps, best practices, and compliance with SLAs. - Foster strong collaboration with business functional teams, IT operations, QA, and vendor partners. **Key Responsibilities** 1. **Application Evolution** - Own the evolution roadmap for assigned SAP MM/SD applications. - Prioritize and manage change requests, coordinating with domain leads and IT project managers. - Analyze functional requirements, assess impact on interfaces, and define solution designs. 2. **Project Implementation** - Draft detailed application specifications and ensure alignment with business and technical standards. - Collaborate with development teams (in‑house or vendor) to secure quality builds. - Lead or support pilot releases and oversee transition to production. 3. **Quality Assurance & Testing** - Define test plans with business users, operations, and Test Factory teams. - Oversee defect resolution and release of bug fixes. - Ensure comprehensive test coverage and sign‑off before go‑live. 4. **Performance & Governance** - Monitor and report on application performance indicators, operational costs, and SLA adherence. - Lead improvement initiatives based on service level reviews. - Author and maintain application documentation, including functional specifications, troubleshooting guides, and governance rules. 5. **Stakeholder Management** - Maintain strong communication with functional stakeholders, IT operations, and vendor support. - Facilitate knowledge transfer and ensure continuity of expertise. **Required Skills** - Proven expertise in SAP MM and SD modules (implementation, support, and evolution). - Strong analytical and functional design capabilities. - Project management proficiency, including change request prioritization and release coordination. - Experience with test planning, defect management, and quality assurance processes. - Knowledge of SAP release roadmap, version upgrade strategy, and SLAs. - Excellent communication, stakeholder engagement, and teamwork skills. - Ability to work independently in demanding environments. **Required Education & Certifications** - Bachelor's degree in Information Technology, Business Administration, or a related field. - SAP Certified Application Associate – MM or SD (or equivalent). - Additional SAP certifications or Agile/PMO credentials are a plus.

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