SupportYourApp

About the Company

SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: * Over 15 years of experience * Over 1200 professionals on a team * Over 60 operational languages * PCI DSS Certified Level 1 Service Provider * ISO/IEC 27001 certification * GDPR-, CCPA-, and HIPAA-compliance * Refined processes of onboarding, learning, and human development * Customer-focused consultants with exceptional language skills Our services include, but are not limited to: * Customer support (Front desk, Tier 1) * Technical support (Tier 1-3) * Social media customer service * CX services * AI-powered support teams * System setup and Integration * Reception desk services * Back-office services (data entry, content moderation & enrichment) * KYC and ID verification * Data annotation * Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That's why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal -- to support people. We support. You grow.

Listed Jobs

Company Name

SupportYourApp

Job Title

(native Danish) Chat Support Consultant, crypto (Remote)

Job Description

**Job Title** Chat Support Consultant – Crypto Support (Remote) **Role Summary** Support customer inquiries and issues related to crypto trading through live chat and email. Deliver accurate, timely solutions, maintain product knowledge, and provide feedback to improve service quality in a fast‑paced, culturally diverse environment. **Expactations** - Native Danish speaker with fluent C1 English. - Availability for rotating shifts including weekends and public holidays. - Maintain a quiet workspace with at least 8 GB RAM and a 50 Mbps download / 40 Mbps upload internet connection. - Adherence to company policies, confidentiality, and data protection standards. **Key Responsibilities** - Resolve customer questions, complaints, and technical issues via live chat and email. - Build and nurture long‑term customer relationships. - Provide accurate information on trading platform features and market conditions. - Log interactions accurately in Salesforce CRM. - Escalate complex issues and feed constructive feedback to management. - Proactively identify and suggest process improvements. - Support the team’s overall performance and efficiency goals. **Required Skills** - Live‑chat support experience (6–12 months) in crypto or financial services preferred. - Strong analytical, logical thinking, and problem‑solving abilities. - Positive, proactive, responsible attitude. - Basic financial or banking knowledge. - Familiarity with the crypto industry and market trends. - Salesforce CRM proficiency. - Excellent written and verbal Danish and English communication. **Required Education & Certifications** - Minimum of a high‑school diploma or equivalent. - Salesforce certification or equivalent CRM training is a plus, not mandatory.

Nice, France

Remote

24-12-2025

Company Name

SupportYourApp

Job Title

(native French) Chat Support Consultant, crypto (Remote)

Job Description

Job Title: Chat Support Consultant (Crypto) - Native French Speaker Role Summary: Provide customer support for a cryptocurrency trading platform via live chat and email, resolving inquiries, feedback, and complaints while ensuring customer satisfaction. Expectations: Native French language proficiency, C1 English, 6-12 months of customer support experience (preferably in crypto/financial services), and familiarity with cryptocurrency markets. Key Responsibilities: Deliver accurate solutions to crypto-related inquiries; maintain up-to-date product/market knowledge; collect and relay customer feedback to management; improve team efficiency; adapt to fast-paced environments with variable scheduling (including weekends/holidays). Required Skills: Native French speaker; C1 English (written/verbal); customer support experience (chat/email); basic financial/cryptocurrency knowledge; Salesforce CRM proficiency; analytical problem-solving; proactive, responsible attitude. Required Education & Certifications: None specified.

Bordeaux, France

Remote

06-01-2026

Company Name

SupportYourApp

Job Title

(native Lithuanian) Chat Support Consultant, crypto (Remote)

Job Description

**Job title:** Chat Support Consultant, Crypto (Remote) **Role Summary:** Provide real‑time assistance to users of a cryptocurrency trading platform through live chat, email, and ticketing systems. Handle inquiries, disputes, and appeals, deliver accurate solutions, and collaborate with the team to continuously improve support quality in a fast‑paced, multilingual environment. **Expactations:** - Work remotely with a personal laptop (≥ 8 GB RAM). - Be available for flexible shifts, including weekends and holidays. - Maintain high levels of focus, commitment, and adaptability. **Key Responsibilities:** - Deliver outstanding customer support via live chat, tickets, and email. - Handle order disputes, appeals, and general inquiries related to crypto trading. - Provide accurate, up‑to‑date information on platform features and market conditions. - Manage and follow‑up on complaints and escalations. - Gather and share constructive customer feedback with management. - Continuously seek ways to improve team performance and work efficiency. **Required Skills:** - Native Lithuanian speaker; English proficiency at least C1 level. - Minimum 6 months live‑chat support experience, preferably in crypto or financial services. - Strong analytical, logical thinking, and problem‑solving abilities. - Positive, responsible, and proactive attitude. - Basic financial knowledge or banking/payment experience preferred. - Knowledge of the crypto industry and familiarity with market dynamics. - CRM experience with Salesforce is an advantage. **Required Education & Certifications:** - High‑school diploma or equivalent. - Relevant certifications in customer service, CRM or finance are preferred but not mandatory.

Liverpool, United kingdom

Remote

22-01-2026

Company Name

SupportYourApp

Job Title

(fluent German & English) Customer Support Consultant (remotely)

Job Description

**Job title** Customer Support Consultant (Fluent German & English) – Remote **Role Summary** Provide high‑quality customer support across email, phone, and chat channels for a global SaaS client base. Build and maintain relationships, resolve issues efficiently, and ensure adherence to KPIs while staying current with tools and best practices. **Expectations** - Deliver consistent, professional service in both German and English. - Meet or exceed defined customer satisfaction and resolution metrics. - Escalate complex issues accurately to appropriate teams. - Maintain deep product knowledge and stay updated on evolving support tools. **Key Responsibilities** 1. Respond to customer inquiries via email, phone, and chat in German and English. 2. Diagnose and resolve technical and non‑technical issues, ensuring prompt and effective solutions. 3. Escalate unresolved or high‑priority issues to specialized teams. 4. Communicate with developers and cross‑functional stakeholders to solve issues and gather feedback. 5. Apply customer‑centric practices to improve overall satisfaction and loyalty. 6. Track and report on key performance indicators (e.g., first‑response time, resolution rate). 7. Recommend process improvements and share insights with the support community. **Required Skills** - C1+ proficiency in spoken and written German and English. - 6–12 months of experience in customer support or related role. - Strong analytical, research, and problem‑solving abilities. - Technical fluency with Google Workspace, Microsoft 365, and other collaborative platforms. - Fast, accurate typing on a multi‑platform workstation. - Excellent communication: objection handling, empathy, benefit‑oriented dialogue, clarity. - Proactive, responsible, and positive attitude. - Reliable high‑speed internet (≥50 Mbps download, ≥40 Mbps upload) and 8 GB RAM computer. **Required Education & Certifications** - Minimum high‑school diploma or equivalent. - No specific certifications required; relevant customer‑service or technical training is a plus.

Montpellier, France

Remote

03-02-2026