Skills

Communication Leadership Google Workspace Problem-solving Customer Service Objection Handling Research Analytical Thinking

Job Specifications

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

Deliver outstanding customer support via emails, calls, and chats
Build strong and lasting customer relationships
Resolve customer issues quickly and efficiently, ensuring high-quality solutions
Keep up with evolving tools and technology
Escalate complex issues to the appropriate team for resolution
Apply the latest and greatest customer happiness practices
Maintain a deep understanding of client solutions and meet KPIs
Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Fluency in German and English (C1 or higher), both spoken and written
6-12 months of experience in customer support
Strong analytical thinking, research, and problem-solving skills
Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
Fast and accurate typing skills with confident multi-platform usage
Proven customer service communication skills, including:
Objection handling
Structured and benefit-oriented dialogue
Empathy and clear, professional articulation
Ability to consistently apply these communication skills across all customer interaction channels
Positive, proactive, and responsible attitude
Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)

Benefits and Perks:

Flexible schedule (24/7)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also - internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

About the Company

SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: * Over 15 years of experience * Over 1200 professionals on a team * Over 60 operational languages * PCI DSS Certified Level 1 Service Provider * ISO/IEC 27001 certification * GDPR-, CCPA-, and HIPAA-compliance * Refined processes of onboarding, learning, and human development * Customer-focused consultants with exce... Know more