Hampshire Trust Bank

About the Company

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated development finance, specialist mortgages, bridging finance and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.

Listed Jobs

Company Name

Hampshire Trust Bank

Job Title

Service Desk Analyst (FTC)

Job Description

**Job Title** Service Desk Analyst (FTC) **Role Summary** Act as the first line of technical support for the bank’s IT Service Desk, resolving user issues, configuring devices, and maintaining service records. Provide hands‑on assistance across London and Birmingham, ensuring adherence to SLAs and supporting critical applications. **Expectations** - Resolve first‑line incidents and service requests within agreed SLA timelines. - Log, manage, and close tickets via phone, email, and walk‑up channels. - Build, configure, and troubleshoot desktops, laptops, and mobile devices. - Facilitate onboarding, role changes, and off‑boarding for users. - Maintain audit logs and evidence for service management controls. - Create and update SOPs and knowledge‑base articles. - Track hardware movements and maintain accurate asset records. - Provide third‑party support for Finova and Phoebus applications. - Raise security awareness, identify risks, and collaborate with internal teams and external vendors. - Travel to the Birmingham office twice a month. **Key Responsibilities** 1. Resolve first‑line technical issues and service requests in line with SLAs. 2. Log and manage tickets across phone, email, and walk‑up channels. 3. Build and configure desktops, laptops, and mobile devices. 4. Support new joiners, movers, and leavers with account setup and access changes. 5. Maintain audit logs and provide evidence for service management controls. 6. Create and update SOPs and knowledge base articles. 7. Track hardware movements and maintain asset records. 8. Provide third‑party support for Finova and Phoebus applications. 9. Raise security awareness and identify risks. 10. Collaborate with internal teams and external vendors to deliver excellent outcomes. **Required Skills** - Experience in a service desk or IT support role. - Strong understanding of Microsoft 365, Active Directory, and desktop deployment. - Familiarity with ITIL processes and audit controls. - Excellent communication and stakeholder‑management skills. - Customer‑focused mindset with strong problem‑solving abilities. - Technical aptitude and willingness to learn and grow. **Required Education & Certifications** - ITIL v4 Foundation certification (preferred). - CompTIA A+ certification (preferred). - Basic IT knowledge and relevant coursework acceptable.

London, United kingdom

On site

18-09-2025

Company Name

Hampshire Trust Bank

Job Title

Data Science Intern

Job Description

**Job Title**: Data Science Intern **Role Summary**: 13-month internship focused on credit risk analytics, model validation, and data-driven financial risk reporting within a collaborative, mentor-supported environment. **Expectations**: - Candidate pursuing a STEM, Economics, or related degree with quantitative/analytical training. - Demonstrated ability to apply analytical skills to real-world financial challenges. **Key Responsibilities**: - Analyze customer and product data to support business decisions. - Validate financial models to ensure accuracy and reliability. - Generate reports for internal and external stakeholders. - Contribute to credit risk modeling and risk assessment projects. - Collaborate on initiatives impacting the bank’s performance and strategy. **Required Skills**: - Proficiency in Excel and familiarity with at least one programming language (e.g., Python, R). - Willingness to learn SAS (training provided). - Strong analytical and problem-solving capabilities. - Ability to interpret data trends and communicate insights clearly. - Detail-oriented approach to data validation and reporting. **Required Education & Certifications**: - Enrolled in a degree program emphasizing quantitative or logical reasoning (e.g., STEM, Economics). - No certifications required; academic coursework in mathematics, statistics, or financial modeling preferred.

London, United kingdom

Hybrid

Fresher

03-10-2025

Company Name

Hampshire Trust Bank

Job Title

Credit Risk Intern

Job Description

**Job Title:** Credit Risk Intern **Role Summary:** 13‑month internship providing hands‑on experience in credit risk analytics, risk reporting, model validation, and credit risk modelling within a specialist SME bank. The role supports data‑driven decision‑making and contributes to real‑world projects that affect bank performance. **Expactations:** - Currently enrolled in a quantitative degree program (e.g., Mathematics, Physics, Engineering, Computer Science). - Detail‑oriented, curious, and rigorous analytical approach. - Proficient in Microsoft Excel; comfortable with at least one programming language. - Willingness to learn SAS (experience a plus). - Strong written and verbal communication skills. - Organized, self‑motivated, and able to work collaboratively in small teams. **Key Responsibilities:** - Analyze customer and product data to inform credit decisions. - Prepare and deliver key reports for internal and external stakeholders. - Validate financial models to ensure accuracy and reliability. - Support credit risk modelling activities and risk reporting processes. - Contribute to team projects and share insights with senior staff. - Participate in learning sessions and mentorship from experienced professionals. **Required Skills:** - Advanced Excel (pivot tables, formulas, data visualization). - Programming proficiency (e.g., Python, R, SQL, or similar). - Basic statistical and data‑analysis techniques. - Strong problem‑solving and critical‑thinking abilities. - Effective communication and teamwork orientation. - Ability to manage multiple tasks and meet deadlines. **Required Education & Certifications:** - Pursuing a Bachelor’s (or higher) degree in a STEM field such as Mathematics, Physics, Engineering, Computer Science, or related discipline. - No specific certifications required; willingness to acquire SAS knowledge during the internship.

London, United kingdom

Hybrid

Fresher

03-10-2025

Company Name

Hampshire Trust Bank

Job Title

Tableau Developer - Project ODIN (6-month FTC)

Job Description

**Job Title:** Tableau Developer – Project ODIN (6‑Month Fixed‑Term Contract) **Role Summary:** Skilled Tableau Developer needed to support the ODIN Data Warehouse initiative within a specialist mortgages finance business. Will design, build, and migrate Tableau dashboards, ensuring high performance and adherence to reporting standards while collaborating with BI analysts, data engineers, and business stakeholders. **Expactations:** - Deliver proof‑of‑concept Tableau dashboards on schedule. - Migrate existing BI reports to the new data warehouse platform. - Serve as Tableau subject‑matter expert and champion best‑practice design. - Translate complex business requirements into technical specifications. - Communicate effectively with stakeholders and adapt to agile development cycles. **Key Responsibilities:** - Design and implement Tableau dashboards and visualisations. - Conduct migration and rationalisation of legacy BI reports to the ODIN Data Warehouse. - Optimise dashboard performance and ensure data accuracy. - Collaborate with analysts, engineers, and business owners to refine requirements. - Enforce and promote dashboard design standards and reporting governance. **Required Skills:** - Proven experience developing Tableau solutions (desktop, Server/Online). - Strong SQL querying and data manipulation abilities. - Knowledge of data visualisation principles and best practices. - Ability to convert business needs into technical specifications. - Excellent written and verbal communication; stakeholder engagement. - Experience in financial services or banking environment preferred. - Familiarity with Tableau Cloud, Tableau Prep, data warehousing concepts, and agile methodologies (preferred). **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, Finance, Business Analytics, or related field (or equivalent practical experience). - Tableau Desktop Specialist/Qualified Associate certification preferred (optional).

London, United kingdom

On site

23-10-2025