Ainsworth Inc

About the Company

Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. For over 75 years, customers across Canada and the United States have relied on Ainsworth as their single source partner for installing and keeping their assets safe, effective, and energy efficient. ERCA/EAS #7001379

Listed Jobs

Company Name

Ainsworth Inc

Job Title

Customer Success Coordinator

Job Description

**Job title:** Customer Success Coordinator **Role Summary:** Coordinate and oversee operational processes within the Client Success Network to ensure seamless client service delivery. Work closely with Customer Success Managers and cross‑functional teams to maintain compliance, data integrity, and efficiency, while supporting onboarding, reporting, and continuous improvement initiatives. **Expectations:** - Minimum 3 years experience in client‑facing or operational coordination, preferably in service or technical environments. - Strong organizational and time‑management skills, capable of juggling multiple priorities. - Ability to work independently while collaborating across teams. - Detail‑oriented with a focus on accuracy in reporting, invoicing, and KPI tracking. - Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CMMS or similar systems is an asset. - Excellent communication skills, both written and verbal. - Analytical mindset to use data for decision‑making and process improvement. **Key Responsibilities:** - Monitor daily operational activities to ensure adherence to processes, timelines, and compliance standards. - Validate accuracy of reporting, invoicing, and KPI tracking without performing transactional tasks. - Assist Customer Success Managers with program management and oversight of existing accounts. - Support onboarding of new client relationships, ensuring integration and contractual alignment. - Maintain and update client asset databases, PM schedules, and internal systems for data integrity. - Generate and distribute performance scorecards, KPI reports, and trend analyses. - Assist with contract amendments, renewals, and implementation of changes. - Coordinate internal training materials and maintain SharePoint resources for program documentation. - Oversee quotation activity for major accounts, ensuring compliance with client requirements and follow‑up on outstanding quotes. - Prepare and support Quarterly Business Reviews with accurate data and insights. - Ensure adherence to company policies, HS&E standards, and quality procedures. **Required Skills:** - Strong organizational and prioritization capabilities - Attention to detail and accuracy in documentation - Independent problem‑solving and decision‑making - Effective interpersonal and cross‑functional collaboration - Proficiency in Microsoft Word, Excel, PowerPoint; familiarity with CMMS or equivalent systems - Data analysis and reporting skills - Excellent written and verbal communication **Required Education & Certifications:** - Minimum of a high‑school diploma or equivalent; a bachelor’s degree preferred. - No specific certifications required, though knowledge of customer success or project coordination frameworks is advantageous.

Mississauga, Canada

Hybrid

04-02-2026