Job Specifications
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!
Job Summary
The Customer Success Coordinator serves as a key operational partner within the Client Success Network, ensuring the tools, processes, and support structures needed for effective client service delivery are in place and functioning smoothly. This role emphasizes coordination and oversight rather than hands‑on execution, working closely with Customer Success Managers and cross‑functional teams to uphold operational readiness, compliance, and efficiency. The Coordinator assists with onboarding new client relationships, tracks program performance, and drives internal alignment to support exceptional client outcomes.
Key Responsibilities
Monitor day-to-day operational activities to ensure adherence to processes, timelines, and compliance standards.
Validate accuracy of reporting, invoicing, and KPI tracking without performing transactional tasks directly.
Assist Customer Success Managers with program management and oversight of existing accounts.
Support onboarding activities for new client relationships to ensure smooth integration and alignment with contractual requirements.
Maintain and update client asset databases, PM schedules, and internal systems to ensure data integrity and readiness for execution.
Generate and distribute performance scorecards, KPI reports, and trend analyses to support continuous improvement initiatives.
Assist with contract amendments, renewals, and implementation of prescribed changes. Coordinate internal training materials and maintain SharePoint resources for program documentation.
Oversee quotation activity for Major Accounts, ensuring submissions meet client requirements and follow up on outstanding or rejected quotes.
Prepare and support Quarterly Business Reviews with accurate data and insights.
Ensure adherence to company policies, HS&E standards, and quality procedures.
Perform other duties as assigned to support operational excellence.
Qualifications
Minimum 3 years in a client-facing or operational coordination role, preferably in service or technical environments.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Proficient in Microsoft Word, Excel, and PowerPoint; experience with CMMS or similar systems is an asset.
Exceptional attention to detail, time management, and ability to work independently.
Strong interpersonal and communication skills; ability to collaborate effectively across teams.
Analytical mindset with experience using data to support decisions and process improvements.
The salary range is $45,000.00 to $95,000.00 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.
This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.
Why work at Ainsworth (a GDI company)?
Benefits
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
About the Company
Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. For over 75 years, customers across Canada and the United States have relied on Ainsworth as their single source partner for installing and keeping their assets safe, effective, and energy efficient. ERCA/EAS #7001379
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