Bowman Williams

About the Company

Bowman Williams - Staffing MSPs and CSPs. We are a staffing firm for IT Managed Service Providers (MSPs) and Cloud Service Providers (CSPs). We exist to help growing MSPs and CSPs hire and scale their permanent staff to keep pace with the increasing demand for IT Managed and Cloud Services. We are the staffing authority for IT Managed and Cloud Service Providers, bar none. If you are currently working in the IT Managed or Cloud Services industry, we can help you advance your career by introducing you to the word's most premier IT Cloud companies. Los Angeles | Dallas-Fort Worth | Chicago | New York | Washington, D.C.

Listed Jobs

Company Name

Bowman Williams

Job Title

Senior Infrastructure Engineer (MSP)

Job Description

**Job title** Senior Infrastructure Engineer (MSP) **Role Summary** Serve as the lead technical and client‑facing engineer for infrastructure projects within a Managed Service Provider (MSP). Own end‑to‑end project execution—planning, scoping, and delivering server builds, cloud migrations, network upgrades, and firewall deployments—while building and maintaining trust with SMB clients. **Expectations** - Deliver projects on time, within scope, and with minimal disruption to client operations. - Act as the primary escalation point for complex infrastructure issues. - Maintain a high level of technical proficiency across Microsoft 365, Windows Server, networking, and virtualization. - Operate autonomously in a fast‑moving, low‑bureaucracy environment while collaborating with a small, high‑performance team. **Key Responsibilities** 1. Lead and manage end‑to‑end infrastructure projects (server builds, cloud migrations, network refreshes, firewall implementations). 2. Scope, plan, and execute projects, drafting detailed project plans, timelines, and budgets. 3. Serve as the main client contact—communicating progress, managing expectations, and ensuring client satisfaction. 4. Escalate and resolve complex technical issues originating from the service desk. 5. Perform hands‑on tasks: Microsoft 365 administration, Windows Server deployments, VLAN/VPN configuration, firewall (Fortinet, SonicWall, etc.) setup, and virtualization (VMware or Hyper‑V). 6. Maintain system documentation, configuration baselines, and post‑project reviews. **Required Skills** - 4–6+ years of IT infrastructure experience with a client‑facing project focus. - Minimum 5 years operating within an MSP environment. - Expertise in Microsoft 365 migration and administration. - Strong networking knowledge (VLANs, VPNs, firewalls, switches). - Virtualization proficiency in VMware or Hyper‑V. - Excellent communication, client‑management, and project‑management abilities. - Troubleshooting and escalation skills for complex incidents. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience). - Microsoft 365/Windows Server certification (MCSA/MCSE). - VMware vSphere Certified Professional (VCP) or equivalent virtualization certification. - Fortinet NSE 4/5 or SonicWall Certified Professional (optional but preferred).

Covina, United states

Hybrid

Senior

02-10-2025

Company Name

Bowman Williams

Job Title

Director of Managed Services

Job Description

Job title: Director of Managed Services Role Summary: Senior executive responsible for strategy, execution, and global delivery of Managed and Cloud Services. Unifies Help Desk, Infrastructure, Cybersecurity, and Cloud teams under a single high‑performance framework to drive operational excellence, client satisfaction, and scalable growth. Expectations: - Own end‑to‑end service delivery and service quality across continents. - Transform distributed teams into a cohesive, high‑performance organization. - Deliver measurable outcomes through data‑driven decision making and continual improvement. Key Responsibilities: 1. Lead global delivery of L1 Help Desk, L2/L3 Infrastructure, Cybersecurity, and CSP/Resell services. 2. Manage a distributed roster of managers, engineers, and specialists across nearshore/offshore regions. 3. Oversee client onboarding, patching, upgrades, performance reporting, and SLA compliance. 4. Drive internal engagement: structured onboarding, 30/60/90‑day development plans, weekly touchpoints, and career path frameworks. 5. Optimize workflows, service models, and performance metrics. 6. Develop and manage CSP licensing, RFP responses, and pricing strategy. 7. Ensure regulatory and security compliance across all service lines. Required Skills: - 10+ years in IT service delivery, 5+ years in senior leadership roles. - Proven Managed Service Provider management experience; familiarity with nearshore/offshore team structures (Europe/Latin America preferred). - Deep expertise in infrastructure, cybersecurity, and managed service operations. - Strong analytical ability, workflow optimization, and performance measurement. - Experience with CSP licensing, RFP development, and pricing strategy is a plus. - Excellent communication, cross‑functional leadership, and global mindset. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, IT Management, or equivalent. - Relevant certifications such as Microsoft Certified: Azure Administrator/Engineer, CISSP, ITIL v4 Foundation, or equivalent are desirable.

Houston, United states

Hybrid

Senior

28-10-2025

Company Name

Bowman Williams

Job Title

Cloud Infrastructure Engineer (Level 2)

Job Description

Philadelphia, United states

Hybrid

Mid level

10-11-2025