BayRock Labs

www.bayrocklabs.com

3 Jobs

53 Employees

About the Company

Welcome to BayRock Labs, a global leader in engineering excellence and innovation. With HQ in the USA and inspired by Silicon Valley, we create scalable products driving business success. Our mission is simple: harness technology's power with unmatched agility and expertise. With 2000+ consultants worldwide, we deliver cutting-edge solutions to 70+ clients. Our track record: 500+ products, earning us trust as an innovation partner. From groundbreaking mobile apps to cloud optimization, excellence is our hallmark. Agility is our foundation, adapting swiftly to industry demands. At BayRock Labs, creativity and flexibility fuel innovation. At BayRock Labs, we understand that great products are born from collaboration and expertise. That's why we've established four specialized labs to focus on different aspects of software product engineering: 1. Experience Labs: Where UX and Product Management converge to create intuitive and customer-centric solutions. 2. Engineering Labs: Focused on full-stack frameworks and development to ensure the highest quality and efficiency in engineering. 3. Data Labs: Harnessing the power of AI/ML and modeling to unlock insights and drive informed decision-making. 4. Cloud Labs: Dedicated to DevSecOps and security, ensuring the scalability and reliability of cloud-based solutions. Our comprehensive suite of services covers a wide range of areas, including: * Product Development * Web/Mobile App Development * IT Ops (Apps/Cloud) * IT Consulting * Bolt-ons for Enterprise Apps (CRM, ERP) Management At BayRock Labs, we promote diversity and inclusion in the tech industry. We believe diversity drives innovation, so we actively promote and support women in technology roles. Join us at BayRock Labs and be part of a team that is shaping the future of technology. Together, let's build products that transform businesses and change lives.

Listed Jobs

Company Name: BayRock Labs
Job Title: Contract Product Analyst, CRM & Customer Experience
Job Description: **Job Title:** Contract Product Analyst, CRM & Customer Experience **Role Summary:** Develop product requirements and customer journey maps for CRM and customer care solutions. Collaborate across cross-functional teams to ensure scalable, compliant, and integrated CRM systems. **Expectations:** 4-6 years in product/business analysis with CRM/system integration experience. Proven PRD and stakeholder management skills. Bachelor’s in Business, Information Systems, or related field. **Key Responsibilities:** - Develop PRDs, user stories, and acceptance criteria for CRM processes (ownership, support, communication channels). - Design process flows and customer journey maps for CRM, contact center, and digital platforms. - Partner with Product Managers to scope solutions, prioritize backlogs, and resolve dependencies. - Support UAT testing, test case design, and stakeholder validation of business requirements. - Coordinate with engineering, compliance, and operations to align technical and regulatory requirements. - Assist in vendor evaluations, competitive benchmarking, and requirements consolidation. - Document workflows, status updates, and decision logs for executive and cross-functional alignment. **Required Skills:** - Strong PRD/user story development for cross-channel CRM solutions. - System integration project experience (CRM, contact center, mobile portals). - Proficiency in Salesforce CRM; exposure to contact center tools (Talkdesk) or middleware (Workato) preferred. - Stakeholder communication skills for synthesizing complex requirements. - Ability to manage parallel workstreams in agile, cross-functional teams. **Required Education & Certifications:** Bachelor’s degree in Business, Information Systems, or related discipline (or equivalent practical experience).

Santa clara, United states

On site

Junior

26-09-2025

Company Name: BayRock Labs
Job Title: UI developer
Job Description

Syracuse-auburn, United states

On site

27-09-2025

Company Name: BayRock Labs
Job Title: Product/ Business Analyst
Job Description: **Job Title:** Product/Business Analyst **Role Summary:** Align business operations with ERP, Salesforce Revenue Cloud, and POS systems to optimize revenue, sales, and customer experience through end-to-end system integration and process improvement. **Expectations:** Deliver scalable solutions by analyzing cross-functional business needs, driving system enhancements, and ensuring data integrity across revenue and sales platforms. **Key Responsibilities:** - Partner with Finance, Sales, Retail, and IT to document requirements for ERP, Revenue Cloud, and POS systems. - Analyze/order-to-cash processes, billing, and revenue recognition workflows in Salesforce and ERP platforms (e.g., SAP, Oracle). - Implement/upgrade POS systems integrated with Salesforce and ERP platforms. - Configure, test, and deploy Salesforce CPQ, Billing, and Revenue Recognition modules with technical teams. - Maintain data consistency and integrity across integrated systems through validation and reporting. - Develop performance reports, dashboards, and KPIs to track business outcomes. - Advise on Salesforce/POS platform updates to align with organizational goals. **Required Skills:** - Analytical problem-solving for process optimization. - Stakeholder communication and cross-functional collaboration. - Technical proficiency in ERP (SAP, Oracle), Salesforce Revenue Cloud (CPQ, Billing), POS systems. - Revenue operations and financial system expertise. - Data validation and reporting tool proficiency (e.g., Salesforce, ERP platforms). **Required Education & Certifications:** - Bachelor’s in Business, Information Systems, Computer Science, or related field. - 3+ years as a Product/Business Analyst in ERP, Salesforce, or POS environments. - Salesforce Revenue Cloud hands-on experience. - Familiarity with POS-CRM/ERP integration principles.