RCL - Reitmans Canada Ltd/Ltée

www.reitmanscanadalimited.com

2 Jobs

2,645 Employees

About the Company

Why Reitmans (Canada) Limited At RCL (as we affectionately call ourselves), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores, we are always finding new ways to create memorable experiences, backed by a strong brand portfolio and powered by the most passionate people in the industry. We are proud of our almost one hundred years of history as Canada's fashion retail icon, and we have a remarkable story to tell. Operating under three flagship brands - Reitmans, PENN. and RW&CO. - we thrive by demonstrating our passion for fashion. Our innovation and drive to constantly raise the bar on customer experience is complemented by our dedicated and talented team - our most important asset. Being RCL is all about caring for our people, working collaboratively and authentically, while inspiring performance. Our values come to life through the passionate people we hire, the charities we support and business relationships we create both in Canada and abroad. Come fashion your new career with us careers.smartrecruiters.com/ReitmansCanadaLteLtd/en

Listed Jobs

Company Name: RCL - Reitmans Canada Ltd/Ltée
Job Title: Manager E-commerce
Job Description: **Job title** Manager, E‑commerce **Role Summary** Lead the end‑to‑end e‑commerce function for a fashion retail brand, driving online sales and gross margin targets through strategic leadership of a cross‑functional creative and technical team. Oversee site performance, merchandising, and customer experience to exceed customer expectations and achieve business objectives. **Expectations** - Deliver on sales and margin goals for the online store. - Continuously improve the digital experience, ensuring high usability, speed, and relevance. - Align all e‑commerce initiatives with broader marketing, inventory, and media strategies. - Provide measurable results, using benchmarks and ROI metrics to guide decision‑making. **Key Responsibilities** - Manage and mentor a team of creative and technical professionals responsible for website design, content, and functionality. - Analyze site performance data (traffic, conversion, cart abandonment) and present insights to senior management. - Develop and implement strategies to enhance navigation, search, UX, and personalization, boosting conversion rates. - Establish performance metrics, dashboards, and ROI tracking for all e‑commerce activities. - Coordinate with Marketing and CRM to ensure consistent brand messaging across channels. - Work with Planning & Allocation to maintain optimal inventory levels and assortment for the online store. - Partner with Media and Paid Acquisition teams to meet traffic and conversion targets within the storytelling calendar. - Serve as liaison with Product teams to shape online merchandising (search results, categorization, exclusives). - Lead the design and execution of personalization initiatives to increase on‑site conversion. **Required Skills** - Leadership and team management in a digital environment. - Project management and multi‑tasking across cross‑functional initiatives. - Strong analytical skills with proficiency in Google Analytics. - Expertise in e‑commerce platforms, especially Shopify. - Proficiency with Microsoft Office and Windows operating system. - Excellent communication, both written and verbal. - Bilingual (English and French). **Required Education & Certifications** - Bachelor’s degree in Commerce, Business Administration, Management or a related field. - (No specific certifications required, though Google Analytics certification is advantageous.)

Company Name: RCL - Reitmans Canada Ltd/Ltée
Job Title: Digital Product Manager - Customer Engagement
Job Description: **Job Title** Digital Product Manager – Customer Engagement **Role Summary** Own end‑to‑end lifecycle of customer engagement products across multiple fashion brands. Translate engagement strategy into product roadmaps, prioritise feature development, and ensure technology investments deliver measurable business value. Lead a team of product owners and coordinate with IT, marketing, and external vendors for cross‑functional delivery. **Expectations** - Deliver product roadmaps that drive customer growth and CLTV. - Lead the planning, execution, and continuous improvement of engagement solutions. - Mentor and manage a product owner team; collaborate with stakeholders across Digital, Marketing, and IT. - Maintain clear communication of vision, priorities, and performance metrics. **Key Responsibilities** 1. Translate customer engagement strategy into product roadmaps and prioritise features based on business impact, ROI, and customer journeys. 2. Conduct customer journey mapping and lifecycle communication planning. 3. Partner with IT and external vendors to deliver CRM, loyalty, and journey orchestration solutions on time and budget. 4. Track product performance, analyse metrics, and report results to stakeholders. 5. Lead change management, training, and adoption initiatives for internal users. 6. Stay abreast of emerging engagement technologies and market trends; run test‑and‑learn experiments to boost engagement and retention. 7. Build business cases, manage financials, and measure ROI of product initiatives. 8. Ensure compliance with data privacy regulations (e.g., CASL). **Required Skills** - Extensive product management experience (8+ years) with direct CRM and loyalty platform ownership. - Proven leadership of product teams (3+ years) and complex roadmaps. - Strong financial acumen: business case development, ROI analysis. - Proficient in Agile methodologies, marketing automation (Salesforce Marketing Cloud, Braze, Klaviyo). - Technical analysis skills: SQL, Google Analytics 4, MicroStrategy. - Knowledge of data privacy compliance (CASL) and vendor management. - Excellent communication, collaboration, and stakeholder management; bilingual capability. - Experience in fashion, retail, or e‑commerce is a plus. **Required Education & Certifications** - Bachelor’s degree in business, marketing, computer science, or related field. - Certifications in Agile (Scrum, SAFe) or product management (e.g., Pragmatic Institute) preferred but not mandatory.