- Company Name
- Nue.io
- Job Title
- People Operations Manager/Director
- Job Description
-
**Job title:** People Operations Manager/Director
**Role Summary:**
Lead People & Culture operations for a fast‑growing SaaS company, designing and executing scalable HR programs, tools, and processes that support remote and hybrid teams. Partner with leadership to build a people‑first culture, leveraging data, AI, and automation to enhance hiring, development, performance, and employee experience.
**Expactations:**
- Deliver end‑to‑end HR administration at scale, ensuring compliance and a seamless employee lifecycle.
- Continuously improve the people tech stack (e.g., Rippling, Teamtailor, Gem) and introduce new solutions to support growth.
- Drive culture initiatives that foster empathy, excellence, and accountability.
- Provide strategic HR advice to managers and employees on career development, team dynamics, and performance management.
- Champion AI‑driven automation for routine HR tasks and insights.
**Key Responsibilities:**
- Manage day‑to‑day People & Culture functions: onboarding/offboarding, HRIS maintenance, compliance, and employee lifecycle.
- Supervise and mentor an HR Generalist.
- Own the core people stack; keep data accurate, automate workflows, and enhance user experience.
- Assess, recommend, and implement new HR tools (engagement analytics, learning platforms, performance systems, compensation benchmarking).
- Partner with COO and leadership to build scalable hiring, development, and performance frameworks.
- Create and manage onboarding, enablement, and retention programs that boost productivity and engagement across remote teams.
- Build dashboards and use analytics to monitor metrics such as time‑to‑fill, retention, engagement, diversity, and cost per hire, and identify improvement opportunities.
- Serve as an advisor for managers and employees on career growth, team dynamics, and HR policy.
- Promote an AI‑first mindset in HR operations through automation and analytics.
- Cultivate a culture rooted in empathy, excellence, and accountability.
**Required Skills:**
- 5+ years in People Operations, HR Business Partnering, or HR Generalist roles within high‑growth tech/SaaS environments.
- Proven experience managing full employee lifecycle and implementing scalable, automated processes.
- Strong operational acumen and builder mindset.
- Deep knowledge of HR tech stacks (HRIS, ATS, engagement, analytics tools) and readiness to evaluate/implement new systems.
- Excellent communication and relationship‑building with all levels.
- Comfort in fast‑moving, ambiguous environments with shifting priorities.
- Curiosity, systems thinking, and ability to leverage data and technology (particularly AI) to improve HR operations.
**Required Education & Certifications:**
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field.
- HR certifications such as SHRM‑SHRM-CP, HRCI—PHR/SPHR preferred.