Trapped Canada

About the Company

Trapped is one of the world’s largest and fastest-growing real-life escape game chains, with over 50 locations and 600+ employees globally as of 2025. Established in 2014, Trapped has become a leader in immersive entertainment, delivering uniquely themed escape experiences that blend cinematic storytelling, advanced game technology, and multi-sensory design. With a strong presence across Canada, the United States, and international markets including India and Australia, Trapped continues to redefine the escape room industry through scalable franchise models, centralized quality control, and an unwavering commitment to innovation. Powered by a team of passionate creatives, engineers, and operators, Trapped’s mission is to transform ordinary spaces into unforgettable adventures — from medieval prisons and haunted manors to futuristic labs and magical realms. Our proprietary game design system, in-house construction team, and consistent global standards ensure a premium guest experience at every location. As we scale toward becoming the world’s leading immersive entertainment brand, Trapped is actively inviting: Franchise partners seeking to bring high-performance, turnkey escape room concepts to their local markets Creative talent and operational leaders looking to build impactful careers in experiential entertainment Strategic investors, venture capital firms, and investment banks interested in fueling a high-growth, globally expanding consumer brand Whether you're investing, franchising, or collaborating — join us in building the world’s only all-ages, family-friendly, live interactive entertainment brand at scale.

Listed Jobs

Company Name

Trapped Canada

Job Title

Maître du jeu

Job Description

**Job Title**: Game Master **Role Summary**: Lead immersive escape game experiences and provide exceptional customer service in a dynamic, team-oriented environment. Prioritize guest engagement, resolve in-game interactions professionally, and maintain company standards during high-energy events. **Expectations**: - Work flexible hours including evenings and weekends (up to 1am on Fridays/Saturdays). - Adapt to fast-paced, collaborative gameplay settings with a focus on guest satisfaction. **Key Responsibilities**: - Guide players through escape game scenarios, ensuring smooth operation and immersion. - Deliver outstanding customer service, addressing inquiries and resolving issues professionally. - Collaborate with team members to maintain event quality, safety, and operational efficiency. **Required Skills**: - Excellent verbal communication and active listening skills. - Strong interpersonal and problem-solving abilities. - Bilingual in English/French (English mandatory). - Proven customer service aptitude (training provided if inexperienced). - Professional demeanor under pressure; ability to remain positive in dynamic environments. **Required Education & Certifications**: Not specified. On-the-job training provided.

Gatineau, Canada

On site

09-11-2025