Fidélia Assistance

About the Company

Leader sur le marché de l'assistance en France, FIDELIA ASSISTANCE est la société d'assistance du groupe Covéa (MAAF, MMA, GMF). Tous les jours, 24 heures sur 24, plus de 1 200 femmes et hommes et un réseau de 4 000 prestataires sont au service de nos 11,6 millions d'assurés pour leur apporter soutien et réconfort lors de la survenance de sinistres, dans des situations d’urgence. Ainsi, les femmes et les hommes de FIDELIA cultivent leur sens du métier au travers de quatre valeurs, partagées par tous : la solidarité, la diversité, la qualité et le dynamisme.

Listed Jobs

Company Name

Fidélia Assistance

Job Title

Gestionnaire Indemnisation et Recours Clients F/H - CDD

Job Description

**Job Title** Claims and Customer Remedy Officer (Fixed‑Term) **Role Summary** Serve as the primary contact for clients submitting reimbursement requests. Analyse claims, verify contractual coverage, and either process payments or issue justified refusals while adhering to company policies and maintaining high customer service standards. **Expectations** Ensure accurate, timely decisions on reimbursement requests; uphold compliance and quality; collaborate effectively with assistance managers and other stakeholders; demonstrate empathy, resilience, and efficient problem‑solving in complex cases. **Key Responsibilities** - Receive, record, and triage client reimbursement requests. - Review claim documents, assess eligibility against contractual guarantees, and determine payment or refusal status. - Formulate clear, reasoned rejection letters when necessary. - Coordinate with business referents to verify decisions before finalisation. - Process approved reimbursements and ensure proper documentation. - Maintain accurate client records and audit trails. - Collaborate with assistance managers to resolve high‑priority or complex claims. - Monitor and report on key metrics such as resolution time and customer satisfaction. **Required Skills** - Strong analytical and attention‑to‑detail abilities. - Excellent written communication and ability to explain complex terms simply. - Proficiency in Microsoft Office and claim‑processing software. - Customer‑focused mindset with empathy and active listening. - Problem‑solving skills and resilience under challenging situations. - Ability to work autonomously and collaboratively within a team. - Basic knowledge of insurance contracts and reimbursement processes. **Required Education & Certifications** - Minimum of a Bachelor of Science (Bac+2) in Law, Business, or related field. - No specific certifications required; knowledge of insurance industry practices is preferred.

St.-cloud, France

On site

05-11-2025

Company Name

Fidélia Assistance

Job Title

Chargé d'assistance Médicale F/H - CDD

Job Description

**Job Title** Medical Assistance Officer (Fixed-Term Contract) **Role Summary** Serve as the primary contact for insured clients requiring medical assistance (injury, accident, repatriation). Deliver prompt, accurate support through contract analysis, coordination with medical providers, and regular client communication. **Expectations** - Provide a reassuring, professional experience for clients in critical moments. - Maintain high client satisfaction and compliance with assistance procedures. - Demonstrate autonomy, responsiveness, and teamwork. **Key Responsibilities** - Greet and listen to clients with empathy, recording their needs. - Review clients’ policies to identify applicable coverage and assistance options. - Coordinate assistance operations with external providers and medical professionals. - Monitor case progress, updating clients at each stage. - Document all interactions and ensure accurate file completion. - Participate in continuous improvement initiatives for service processes. **Required Skills** - Strong customer‑service orientation and interpersonal communication. - Excellent listening and problem‑solving abilities. - Self‑management, proactive initiative, and the ability to work independently. - Team collaboration and openness to multi‑disciplinary coordination. - Fluency in at least one foreign language: German, Spanish, Portuguese, Italian, or Turkish. - Proficiency in digital tools for case management and documentation. **Required Education & Certifications** - Minimum secondary education (BAC) to upper‑secondary (BAC+2) level. - Prior experience in client‑facing or customer‑service roles preferred. - No specific certifications required, but knowledge of medical assistance procedures is advantageous.

St.-cloud, France

On site

01-12-2025