Zip Co

2 Jobs

1,061 Employees

About the Company

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

Listed Jobs

Company Name: Zip Co
Job Title: CRM Customer Engagement Specialist
Job Description: **Job Title:** CRM Customer Engagement Specialist **Role Summary:** Execute and manage multi‑channel CRM campaigns (email, SMS, in‑app, push) to drive customer engagement and revenue. Leverage AI‑driven tools and data insights to personalize and optimize communications, ensuring on‑time, high‑quality delivery while maintaining compliance and operational reporting. **Expectations:** * Deliver consistent, on‑schedule campaigns across all supported channels. * Maintain meticulous attention to detail and accuracy. * Continuously learn and adapt to new tools, AI capabilities, and best practices. * Act proactively in a fast‑paced environment, prioritizing tasks and meeting deadlines. * Collaborate effectively with creative, technical, and product teams. **Key Responsibilities:** 1. Develop, launch, and troubleshoot campaigns in platforms such as Braze, Salesforce Marketing Cloud, Adobe Marketing Cloud, Cheetah, Pardot, and Marketo. 2. Design A/B tests, personalization segments, and AI‑driven targeting strategies to improve open, click, and conversion metrics. 3. Manage data integrations (customer data, product feeds, behavioral data) and apply predictive AI models for lifecycle journey refinement. 4. Produce operational reports, analysis, and insights to guide optimizations and inform stakeholders. 5. Draft campaign briefs, business rules, and workflow documentation; identify opportunities for automation with AI. 6. Ensure compliance with internal policies and regulatory requirements, incorporating responsible AI practices. 7. Partner with stakeholders to clarify requirements, propose value‑add enhancements, and monitor campaign performance. **Required Skills:** * 1–2 years of digital campaign or CRM experience. * Proficient in HTML (for email/CMS editing). * Strong analytical and A/B testing capabilities. * Knowledge of customer segmentation, targeting principles, and multivariate testing. * Hands‑on experience with Braze, Salesforce Marketing Cloud, Adobe Marketing Cloud, Cheetah, Pardot, or Marketo. * Familiarity with AI‑powered martech tools and predictive modeling (e.g., churn risk, transaction likelihood). * Excellent stakeholder management and written communication skills. * Detail‑oriented, problem‑solving mindset, and ability to thrive in fast‑changing priorities. * Project management aptitude; experience with workflow tools (e.g., monday.com). **Required Education & Certifications:** * Bachelor’s degree or equivalent tertiary qualification in Marketing, Business, Computer Science, or related field. * Certifications in Braze, Salesforce Marketing Cloud, Adobe Marketing Cloud, Cheetah, Pardot, or Marketo are advantageous. ---

New york, United states

Hybrid

Senior

04-11-2025

Company Name: Zip Co
Job Title: Senior Manager, Strategic Partnerships
Job Description: **Job Title** Senior Manager, Strategic Partnerships **Role Summary** Lead the expansion and optimization of payment‑related strategic alliances in the U.S., driving revenue, market share, and innovation. Own partner success, GTM execution, pipeline management, and cross‑functional alignment across product, sales, marketing, and finance teams. **Expectations** - Own end‑to‑end partnership lifecycle: development, negotiation, performance tracking, and renewal. - Deliver measurable revenue growth, cost optimization, and market‑share gains for key payment partners (Visa, Mastercard, Apple Pay, Google Pay, issuers, acquirers, PSPs, e‑commerce platforms). - Act as the internal thought leader on payments strategy and partnership enablement. **Key Responsibilities** 1. Develop and execute partnership strategy and GTM plans for existing and new strategic partners. 2. Manage partner pipelines, track performance metrics (merchant growth, transaction volume), and recommend strategic actions. 3. Build and maintain strong relationships with partner executives; lead negotiations, RFPs, and commercial agreements. 4. Collaborate with product to shape feature roadmaps and safeguard competitive advantage. 5. Partner with sales & marketing to design and roll out high‑impact co‑marketing initiatives. 6. Leverage AI and analytics tools (e.g., Salesforce Einstein, ChatGPT, Notion AI) to surface insights, automate reporting, and identify optimization opportunities. 7. Align with regional stakeholders to share best practices, risks, and partnership updates. 8. Ensure robust processes for onboarding, performance monitoring, and strategic course corrections. **Required Skills** - 5+ years of experience in strategy, partnership, or payments; 4+ years managing relationships with payment networks, wallets, issuers, or acquirers. - Strong analytical and financial modeling in Excel; data‑driven decision making. - Proficiency with Salesforce, GTM execution, and pipeline management. - Proven negotiation and influence skills; experience closing complex multi‑party deals. - Familiarity with AI tools (ChatGPT, Salesforce Einstein, Notion AI) for operational efficiency. - Excellent communication, stakeholder management, and cross‑functional collaboration. - Background in consulting (Deloitte, McKinsey, etc.) is a plus. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Economics, Engineering, or related field (MBA preferred). - Relevant certifications in project management, sales or payments (e.g., PMP, Certified Payments Professional) beneficial but not mandatory.