- Company Name
- Cooley LLP
- Job Title
- ServiceNow Platform Developer
- Job Description
-
**Job title:** ServiceNow Platform Developer
**Role Summary:**
Design, configure, and maintain ServiceNow platform solutions to support IT Asset Management, Security Operations, Strategic Portfolio Management, and HR Service Delivery, ensuring compliance with ITIL processes and enterprise governance.
**Expectations:**
- 5+ years of direct ServiceNow development and implementation experience (6+ for senior roles).
- Proven ability to translate business requirements into technical solutions and deliver high‑quality releases.
- Willingness to work extended hours, including weekends, as required.
**Key Responsibilities:**
- Build and configure ServiceNow modules (ITAM, ITOM, SecOps, SPM, HR Service Delivery).
- Develop custom applications, workflows, integrations (REST/SOAP, JSON/XML) and automate asset lifecycle.
- Manage and enhance ITSM processes (incident, problem, change, request).
- Design user experience via Workspaces, Employee Center, and AI features.
- Create dashboards, reports, KPIs and provide insights to stakeholders.
- Lead upgrades, patching, change control, and release management.
- Monitor platform health, address bugs, perform testing, and document procedures.
- Collaborate with business analysts, stakeholders, and platform management to align solutions with strategy.
**Required Skills:**
- ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts).
- Experience with ITAM (HAM/SAM), ITOM (Discovery, Service Mapping, Event Management), SecOps (Vulnerability Response, Security Incident Response), and CMDB.
- Proficiency in JavaScript, Python, or PowerShell; REST/SOAP web services; JSON/XML.
- Strong understanding of ITIL processes and governance standards.
- Excellent technical documentation and communication.
- Ability to work independently and in cross‑functional teams.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field (equivalent experience acceptable).
- Advanced degree or relevant certifications (e.g., ServiceNow Certified Application Developer, System Administrator) preferred.