Job Specifications
Cooley is seeking a ServiceNow Platform Developer to join the Technology Platforms and Applications team.
Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes.
The ServiceNow Platform Developer is responsible for the development, and implementation of ServiceNow solutions across multiple domains. This role focuses on Hardware Asset Management (“HAM”), Software Asset Management (“SAM”), Strategic Portfolio Management (“SPM”), and Security Operations (“SecOps”), including Vulnerability and Incident Response. Additional responsibilities include Employee Center, Workspaces, AI features, HR Service Delivery, and core platform capabilities. The ServiceNow Platform Developer will also support ongoing ITSM processes while delivering new initiatives in Asset Management, SecOps, SPM, and HR. Specific duties and responsibilities include, but are not limited to, the following:
Position responsibilities:
Design, configure, and implement ServiceNow solutions with a focus on ITAM
Experience with ITOM modules (Discovery, Event Management, Service Mapping)
Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response)
Manage and maintain ongoing ITSM workflows (incident, problem, change, request)
Build custom applications, workflows, and integrations following ServiceNow best practices
Enhance user experience through Workspaces, Employee Center, and AI-powered features
Automate asset lifecycle management from procurement to decommissioning
Develop dashboards, reports, and KPIs to provide actionable insights for IT and business leaders
Collaborate with stakeholders to translate business requirements into technical solutions
Support upgrades, patching, and continuous improvement of the ServiceNow platform
Manage HR Service Delivery by automating and improving employee-facing workflows
Lead development and delivery of SPM to support portfolio planning, tracking, and governance
Ensure compliance with governance standards, security policies, and performance requirements
Provide technical support, troubleshooting, and root-cause analysis for ServiceNow issues
Stay current with ServiceNow platform releases and recommend adoption of new features
Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies
Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity
Ensuring 24/7 access to ServiceNow applications that are continually protected and on-line
Constant tracking bugs, fixes, and testing of mission-critical applications
Research anomalies and workarounds
Design proper update and backup procedures, documentation of same, including functioning rollback plans
Responsible for change control and coordination of the release management process for ServiceNow
Evaluate and report on the health of firm’s ServiceNow instances
Ensure platform alignment with the business strategy
Provide consultative technical leadership to the platform team
All other duties as assigned or required
Skills and experience:
Required:
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
5+ years direct applicable experience (e.g., technical-related experience specializing in ServiceNow development, architecture, and implementations). Senior level candidates must have 6+ years' experience.
Expertise in HAM and SAM (ITAM)
Experience leading SPM and SecOps (Vulnerability Response, Security Incident Response) initiatives
Experience with CMDB and ITOM (Discovery, Service Mapping, Event Management)
Proficiency with ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts)
Strong understanding of ITIL processes (incident, problem, change, asset, portfolio)
Expertise and experience with ServiceNow and a focus on experience with discovery, and configuration management (CMDB)
Expertise with scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Experience taking in requirements and coordinating with BA's and developers
Preferred:
Bachelor’s degree or equivalent in computer science or related information systems experience
Advanced degree in related disciplines
Strong technical writing and documentation experience
Familiarity with HR Service Delivery workflows
Experience with Service Portal, Catalog Items, Flows/Workflows, and Integrations (REST/SOAP APIs)
Experience supporting and managing implemented ITSM processes
ServiceNow expertise (supporting modules, configuration changes, identify performance issues)
Extremely proficient in ServiceNow as well as experience in in
About the Company
Clients partner with Cooley on transformative deals, complex IP and regulatory matters, and high-stakes litigation. Cooley has nearly 1,400 lawyers across 19 offices in the United States, Asia and Europe, and a total workforce of more than 3,000 people. Attorney Advertising: This content is provided for general informational purposes only, and your access or use of the content does not create an attorney-client relationship between you and Cooley LLP, Cooley (UK) LLP, Cooley SG LLP, Cooley HK or any other Cooley entity (coll...
Know more